Charlee McKeever
Pimpama,QLD
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at The Fruit Depot Coomera and Australia Post. Specializes in conflict resolution and team leadership, enhancing team performance and customer satisfaction. Demonstrates exceptional time management and decision-making skills, driving productivity and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Manager
The Fruit Depot Coomera
08.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Cashier
Australia Post
11.2020 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Certificate III - Hospitality
Pimpama State Secondary College
Pimpama, QLD11-2023
High School Diploma -
Pimpama State Secondary College
Pimpama, QLD11-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Shift scheduling
- Conflict resolution
Timeline
Customer Service Cashier
Australia Post
11.2020 - 01.2021
Manager
The Fruit Depot Coomera
08.2020 - Current
Certificate III - Hospitality
Pimpama State Secondary College
High School Diploma -
Pimpama State Secondary College
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