Charlee Osbourne
Townsville,QLD
Summary
Dedicated worker looking to learn more in the engineering industry as I’ve had an interest in this field for quite sometime, I’m focused on achieving operational excellence through effective guest relations management and precise order processing. Proven ability to handle complex situations by utilising strong problem-solving skills while maintaining high standards of customer service. Seeking to leverage transferable skills in communication, organization, and compliance within an engineering role that values attention to detail and efficiency. Adept at managing multiple tasks simultaneously while ensuring adherence to safety protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Townsville RSL
Townsville, QLD
11.2022 - Current
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers and provided menus.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Skills
- Menu Recommendations
- Order Accuracy
- Guest Relations Management
- Customer Service
- Safe Food Handling
- Item Promotion
- Liquor, Wine, and Food Service
- Complex Problem-Solving
- Upselling
- Supply Restocking
- Cash Handling
- Menu knowledge
- Communication skills
- Problem solving
- Workstation cleanliness
- Machine learning
Certification
- hospitality cert 3
- RSA
- RSG
- coffee training
- food & safety handling
- Cert 1 engineering
- White card
- Working at heights
- Working in confined spaces
Timeline
Waitress
Townsville RSL
11.2022 - Current