CHARLEE PEARSE
Sydney,NSW
Summary
Motivated and enthusiastic individual seeking a Recruitment position to kickstart a career in talent acquisition. Eager to apply strong communication skills, attention to detail, and passion for building relationships to contribute to a dynamic recruitment team.
Overview
6
6
years of professional experience
Work History
Case Manager
EML Workers Insurance
10.2023 - Current
- Individually manage full portfolio of 60 claims of workers compensation claims with focus on physical and psychological based injuries.
- Build and maintain relationships with wide variety of stakeholders such as injured workers, their employees, doctors and rehabilitation providers and ensure active and timely strategies are implemented to improve recovery and return to work outcomes.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Property Management Assistant
Raine & Horne
01.2022 - 06.2023
- Support daily operations of property management by performing administrative tasks, organizing property viewings and open homes and handling resident relations.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Managed approximately 5 inspections daily.
Call Centre Operative
SERVICE NSW
05.2021 - 01.2022
- Support customers by providing accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Managed high volumes of approximately 100 - 150 inbound calls a day in a timely manner while properly directing customers to different queues to promote call flow.
- Skilled at liaising with different stakeholders, including but not limited to developers, project managers, town planners and government officials.
Administration/Registration Clerk
WORTHINGTON BMW
09.2018 - 05.2021
- Provide assistance to executive officials, sales department, finance team, and service and accounts department while maintaining office duties.
- Managed administrative functions, including complex calendar management and liaised with customers and government bodies to complete car registrations and plate transfers.
- Streamlined registration process by implementing efficient data entry and filing systems.
Education
High School Diploma -
Central Coast Grammar School
Erina, NSW09.2018
Skills
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to build rapport with diverse individuals
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Fast learner with willingness to adapt and develop new skills
- Communication - Personally handled over 50 workers insurance claims at any one time which included medically managing claims through key communication with range of stakeholders ranging from surgeons and specialists to rehab providers
- Team Skills - Offering time to train new employees while maintaining and exceeding personal targets and KPI's
- Detail Oriented - Investigating workers insurance claims by reading through medical reports, factual and desktop investigations and leading medical case conferences with doctors, workers and treatment providers to ensure their medical treatment is managed thoroughly for optimum capacity upgrades
References
Available upon request
Hiking
Hiking is a passion of mine as I can momentarily disconnect from the world and enjoy time away from my screen and busy lifestyle. My next hike is the Italian Dolomites.
Timeline
Case Manager
EML Workers Insurance
10.2023 - Current
Property Management Assistant
Raine & Horne
01.2022 - 06.2023
Call Centre Operative
SERVICE NSW
05.2021 - 01.2022
Administration/Registration Clerk
WORTHINGTON BMW
09.2018 - 05.2021
High School Diploma -
Central Coast Grammar School
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