Summary
Overview
Work History
Education
Skills
Timeline
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Charlee Ross

Ormeau,Qld

Summary

Offering strong communication skills and natural aptitude for technology, eager to learn and grow in customer service role. Brings ability to quickly grasp new concepts and technical troubleshooting techniques. Ready to use and develop problem-solving and customer interaction skills in Desired Position role.

Overview

14
14
years of professional experience

Work History

Technical Customer Service Representative

Ventora Glass
06.2013 - Current
  • Input customer orders into Lisec systems.
  • Process customer quotes using Lisec systems
  • Interpret, query and enter customer drawings
  • Maintained customer data within Lisec systems.
  • Conduct thorough training sessions for new employees
  • Delivered technical support responding to customer queries via phone, email and face-to-face interactions.
  • Create and send purchase orders to various suppliers for glass products
  • Liaising with our two sales representatives regarding customer orders, drawings and queries when required
  • Processing credit card payments
  • Previously worked in the reception with duties including processing the invoicing, processing purchase orders for office stationary, maintaining filing systems and assisting management with day to day tasks.
  • Previously learned and conducted the production planning role for approximately 6 months which included batching and optimisation using the Lisec production system and sending all necessary paperwork to the production floor for processing

Office Administrator

North Qld Glass
03.2011 - 06.2013
  • Organized and maintained office filing systems.
  • Processing all customer inquiries
  • Coordinate with industry suppliers, retail clients, and branch managers.
  • Coordinate daily schedules for three branches.
  • Supply quotes to customers based of their requirements or by interpreting their home plans
  • Entry of customer orders
  • Conduct payroll processing with MYOB software.
  • Customer invoicing using MYOB software
  • Maintained up-to-date records through timely bank reconciliations.
  • Reporting directly to the director on daily company activities
  • Organise company travel and accomodation requirements

Education

Completed Year 12 -

Proserpine State High School
Proserpine, QLD

Skills

  • Technical support
  • User training
  • Customer service
  • Attention to detail
  • Time management
  • Multitasking
  • Organizational skills
  • Team collaboration
  • Task prioritization

Timeline

Technical Customer Service Representative

Ventora Glass
06.2013 - Current

Office Administrator

North Qld Glass
03.2011 - 06.2013

Completed Year 12 -

Proserpine State High School

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Charlee Ross