Charlene Amos
Mount Annan,NSW
Summary
Motivated Medical Science student, majoring in Biomedical Science, with a strong background in laboratory techniques, clinical research, and scientific analysis. Eager to gain practical experience in the field by applying academic knowledge in a real-world setting. Quick learner with excellent attention to detail and a passion for contributing to healthcare advancements. Currently seeking a position as a laboratory assistant/technician in a clinical or research laboratory that will utilise and enhance skills acquired from a 4-year bachelor's degree.
Overview
6
6
years of professional experience
Work History
Part Time Retail Sales Consultant
Politix Menswear
03.2024 - Current
- Provide excellent customer service and sensitively handle customer complaints, maintaining a positive brand image.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Maximized sales revenue through personalized recommendations and upselling techniques.
Higher Duties (L4) Retail Consultant
Mimco
11.2021 - 03.2024
- Providing helpful and engaging customer service
- Processing sales, exchanges and returns
- Resolved customer complaints quickly and professionally to maintain brand reputation.
- Assisted with driving sales and profit ensuring the achievement of all KPI’s as set by the business
- Performed opening and closing duties such as managing the cash at the start/end of day, analysing financial reports to identify opportunities for growth and improvement, managing stock and visual merchandising of products.
Customer Service Team Member
Woolworths
10.2019 - 03.2022
- Provide excellent customer service and sensitively handle customer complaints.
- Assist in training new staff
- Perform daily inventory audits and weekly product and supply orders
- Compute sales prices, performed Exchange/ Refunds in accordance with store policies
- Opening/ Closing duties
Casual
Baker’s Choice
08.2018 - 08.2019
- Exceptional Customer Service
- Worked effectively in fast-paced environments.
- Maintained a clean and well-presented facility
- Opening/ Closing Duties.
Education
Bachelor’s Degree in Medical Science - Majoring in Biomedical Science
Western Sydney University
Campbelltown, NSW08.2024
High School Certificate -
Trinity Catholic College
Auburn, NSW01.2019
Laboratory and Research Skills
- Laboratory: Southern and Western blot analysis, Aseptic techniques, Bacterial isolation and cultivation, Molecular biology techniques - plasmid DNA isolation, PCR, DNA cloning, mRNA isolation, Enzyme-linked Immunosorbent Assay (ELISA), Enzymes Assays.
- Research: Conduct literature reviews by gathering and analysing information from various journals, analyse data and present findings in scientific reports, utilised Excel to develop standard curves required in laboratory analysis, record sample results, perform relevant calculations and data visualisation.
References
- Tenesha Azzam, Mimco Area Manager, 0400 677 397
- Jessica Varjacic, Politix Manager, 0406 052 108
Timeline
Part Time Retail Sales Consultant
Politix Menswear
03.2024 - Current
Higher Duties (L4) Retail Consultant
Mimco
11.2021 - 03.2024
Customer Service Team Member
Woolworths
10.2019 - 03.2022
Casual
Baker’s Choice
08.2018 - 08.2019
Bachelor’s Degree in Medical Science - Majoring in Biomedical Science
Western Sydney University
High School Certificate -
Trinity Catholic College
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