William Bernard
Cleveland,QLD
Summary
To seek and maintain full time position that offers a high level of customer service to the community.
Highly motivated, consistently friendly.
Skilled in working under pressure and adapting to challenges.
Excellent communicator with a calm persona.
Overview
10
10
years of professional experience
Work History
Customer Service - Technical Support
Concentrix
01.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; day, evening, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Followed outlined steps of service.
- Assisted customers via telephone and live chat.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Spare Parts Interpreter
Tritium
01.2018 - 09.2021
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Warehouse duties, Netsuite competent
- Inventory processes
- Received and stocked incoming parts
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Electrical Panel Wireman
Energy Power
03.2018 - 07.2018
- Assembly/wiring PLCs
- Interpreting schematic diagrams
- Working to deadlines
Electrician
Self Employed
12.2015 - 11.2017
Group Facilitator
Max Employment
08.2015 - 11.2015
- Delivering training programs
- Mentoring and support during job search for clients
- Developing community business links
- Building group dynamics
Retail Manager
Salvos Stores
11.2013 - 07.2015
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
Newington College
SydneyBedford Modern School
Bedford UKPilgrim Upper School
Bedford UKBachelor of Science - Applied Chemistry
Greenwich University
London UKPGCE - Post Graduate Certificate in Education
Greenwich University
London UKSkills
- Calm and friendly
- Strong communicator
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Self-Motivated
- Active Listening
- Decision Making
- Data Entry
- Organisation and Time Management
- High-quality customer service
- Technical support escalations
Timeline
Customer Service - Technical Support
Concentrix
01.2022 - Current
Electrical Panel Wireman
Energy Power
03.2018 - 07.2018
Spare Parts Interpreter
Tritium
01.2018 - 09.2021
Electrician
Self Employed
12.2015 - 11.2017
Group Facilitator
Max Employment
08.2015 - 11.2015
Retail Manager
Salvos Stores
11.2013 - 07.2015
Newington College
Bedford Modern School
Pilgrim Upper School
Bachelor of Science - Applied Chemistry
Greenwich University
PGCE - Post Graduate Certificate in Education
Greenwich University