CHARLENE FREW
Melton,VIC
Summary
edicated and experienced customer service professional with a strong background in retail and telecommunications. Known for delivering exceptional customer experiences, building positive relationships, and maintaining a friendly, approachable demeanor. Skilled in handling transactions, problem-solving, and working effectively in fast-paced team environments. Passionate about fashion and helping customers find products that meet their unique needs. Flexible, reliable, and eager to contribute to a positive workplace culture.
Overview
7
7
years of professional experience
Work History
Sales Representative
Optus Werribee
Wereibee, Vic
08.2024 - 11.2024
- Fostered ongoing relationships with existing clients.
- Diagnosed faults in telecommunications equipment and software.
- Handled customer inquiries through adherence to organizational procedures.
- Maintained accurate records of modifications to the telecommunications system.
- Ensured seamless functionality through effective installation, servicing and maintenance of digital communication services.
RETAIL ASSISTANT
OPTUS (JAMBI) SUBDIVISION
Sunbury, VIC
12.2022 - 08.2024
- Acquired skills efficiently while working part-time.
- Oversaw the administration of SIM replacements, insurance claims management, business strategy execution, and promotional campaigns involving complimentary products.
- Entrusted with key holding responsibilities.
- Exceeded expected daily performance metrics.
- Conducted instructional programs for fresh hires.
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organising merchandise.
- Performed regular inventory checks to ensure accurate stock control.
SALES ASSISTANT
COTTON ON GROUP
05.2018 - 02.2023
- Oversaw final store checks and secured premises at end of day.
- Performed numerous visual merchandising adjustments.
- Ensured daily KPIs were aligned with budget requirements.
- Moved across multiple stores over a span of 5 years.
- Surpassed performance metrics regularly.
Education
Secondary School -
KURANJANG SECONDARY COLLEGE
Victoria 11.2013
Skills
- Time management
- Active listening
- Trouble shooting
- Customer service
- Customer friendly
- Willing to learn
- Sales closing
References
Michael Schembri
- Manager Optus Weribee
0431177515
Michael.schembri@optus.com.au
Steve Scerri
Manager Optus Weribee
0402755046
Steve.scerri@optus.com.au
Leadership Experience
•Team Support and Mentorship:
Provided guidance and support to new team members, ensuring they understood store policies, procedures, and customer service expectations. Acted as a go-to resource for colleagues during busy shifts.
•Shift Management:
Took on leadership responsibilities during manager absences, including delegating tasks, overseeing staff, and ensuring store operations ran smoothly.
•Problem-Solving and Decision-Making: Handled escalated customer issues, finding solutions that aligned with company policies while maintaining customer satisfaction.
•Sales Leadership:
Assisted in achieving sales targets by motivating team members, sharing product knowledge, and implementing effective upselling strategies.
•Visual Merchandising Oversight:
Led floor resets and ensured the store met visual merchandising standards, creating a welcoming and appealing shopping environment.
Timeline
Sales Representative
Optus Werribee
08.2024 - 11.2024
RETAIL ASSISTANT
OPTUS (JAMBI) SUBDIVISION
12.2022 - 08.2024
SALES ASSISTANT
COTTON ON GROUP
05.2018 - 02.2023
Secondary School -
KURANJANG SECONDARY COLLEGE