CHARLENE HODNETT
Melbourne,VIC
Summary
Business Administrator with 10 years of experience in strategic planning and payroll administration. Managed onboarding and training for over 300 operatives, enhancing operational efficiency. Demonstrated strong organizational and IT skills through effective supplier relationship management and insightful reporting. Proven track record of streamlining operations in fast-paced environments while delivering comprehensive office support and customer assistance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Facilities Officer
Victorian Civil and Administrative Tribunal(VCAT)
08.2025 - 09.2025
- Managed facilities' telephone and inbox, and prioritised all maintenance requests based on urgency.
- Oversaw daily operations and upkeep of office building amenities.
- Raised work orders with contractors while tracking progress on outstanding jobs.
- Created security cards for new staff and deactivated access passes for departing employees.
- Restocked kitchen and stationery supplies as needed.
- Allocated visitor parking spaces based on employee requests.
- Arranged courier services for items requiring transfer to other locations.
- Managed hot desk bookings and room reservations for meetings and training sessions.
- Assisted in hazard inspections and corrected the potential hazards.
Office Administrator
Kelly Electrical and Civil
04.2025 - 07.2025
- Answered and directed incoming phone calls in a timely and professional manner.
- Greeted and assisted clients and visitors at the front desk, ensuring a welcoming office environment.
- Coordinated travel arrangements and accommodation director and management
- Managed office operations including ordering stationery, maintaining photocopier supplies and kitchen supply maintenance, and general facilities upkeep.
- Arranged catering for office events, and training sessions
- Provided direct administrative support to senior management and the CFO, including:
- Preparing and submitting credit applications and return schedules
- Completing subcontractor and client prequalification questionnaires
- Managing vendor compliance and performance evaluation via Felix Vendor Management
- Ensuring company documents, policies, and insurances were current and correctly uploaded
- Organized PO boxes and coordinated hot desk access across different state projects.
- Applied for contractor licences in various states and registered nominees on electrical licences.
- Supported daily operations and project delivery by ensuring timely administrative assistance to site and head office teams.
- Onboarded new staff in head office and remotely using Dashpivot; transferred all onboarding data to SharePoint and the central training matrix and ensured ongoing updates.
- Scheduled employee training, inductions, and maintained competency records across platforms such as Rail Work Industry, Damstra, and Eify.
- Supported office relocation: sourced new supplies/kitchen essentials, created internal signage and cleaning rosters.
- Took and distributed meeting minutes for internal meetings.
- Liaised with suppliers to source and coordinate distribution of new office/site uniforms.
Business Administrator
Flatley Construction Ltd
09.2021 - 02.2025
- Managed onboarding and compliance for new starters, ensuring correct training, right to work, and fitness for duty using Skillko.
- Coordinated and booked required training, including medicals, for sites and operatives
- Processed weekly wages for 300 operatives using Donseed biometric software and timesheets.
- Managed internal and external Plant Machinery hires and off-hires via the Construct platform.
- Built strong relationships with suppliers and conducted hire cost comparisons.
- Provided weekly on-hire reports to management
- Oversaw the maintenance and management of a fleet of 40+ vehicles
- Created weekly reports in Power BI and Teams for Directors and Contract Managers, covering wages, site coverage, training status, equipment checklists, and upcoming training expirations
- Reviewed weekly site paperwork and safety reports
- Assisted with site setups, including the Donseed clocking system, IT equipment, and site folders, while arranging Health & Safety visits
- Ordered office supplies for all sites and the head office, and maintained office cleanliness
- Served as the primary IT contact for both Head Office and Site
- Managed office phone communications effectively.
- Managed daily incoming post
Paralegal & Legal Administrator
Creative Car Park
04.2017 - 08.2021
- Served as a high win rate advocate and attended court hearings in- person and remotely through telephone, Microsoft Teams, Zoom and Cloud Video Platform during the COVID- 19 pandemic.
- Drafted, prepared, and filed a variety of legal documentation, including witness statements, notes to counsel and court bundles to ensure an effective hearing.
- Demonstrated first-class communication through telephone, Outlook, and post to liaise with the counsel, court staff, clients, and defendants.
- Displayed IT proficiency by using internal software and Microsoft Excel to data track the outcomes of applications, cost orders and mediation results.
- Conducted administrative duties, such as scanning, printing, and filing documents both electronically and manually to a high standard.
- Addressed audit requests made by executive government departments and dealt with regulatory enquiries to ensure compliance.
- Drove operational efficiency by delegating work across the department and presenting regular statistics for the CEO and COO.
Customer Assistant
Tesco
06.2013 - 04.2017
- Held responsibility for the delivery of customer service excellence within a fast-paced environment.
- Led strategic planning efforts to schedule weekly team rotas, delegate breaks and ensure the completion of all tasks within strict timeframes.
- Assisted a diverse range of customers to help them identify items and increase customer satisfaction rates.
- Monitored stock deliveries and enhanced visual merchandising to maximise sales generation.
- Worked closely as part of a high performing team and conducted training sessions for new recruits.
Learning Support Assistant
The Village School
09.2011 - 05.2015
- Engaged to provide strategic oversight of administrative tasks to support children with complex special educational needs.
- Proactively recorded and reported the progress of individual pupils to their respective teachers.
- Collaborated with teachers to successfully prepare lesson materials and school equipment.
- Participated in training courses to drive continuous professional development and gain more skills.
Education
Level 3 BTEC Diploma - Childcare Development
West Herts College
07.2015
Level 4 & 5 in Higher National Diploma - Health and Social Care
West Herts College
07.2015
GCSEs - <ul><li>Graded A</li><li>- C</li></ul>
St James Catholic High School
07.2011
Skills
- Strategic planning
- Task management
- Customer satisfaction
- Organizational skills
- Time management
- Microsoft 365 and Teams proficiency
- IT proficiency
- Leadership and teamwork
- Payroll administration
- Operations management
- Records and database management
- Office management
- Document organization
Certification
- Excel Training - 11/2024
- Train the Trainer in Abrasive Wheels - 04/2024
- Train the Trainer in Manual Handling - 04/2024
- Train the Trainer in Face Fit Testing - 04/2024
- St John Ambulance - Level 3 First Aid at Work
References
Available upon request
Timeline
Facilities Officer
Victorian Civil and Administrative Tribunal(VCAT)
08.2025 - 09.2025
Office Administrator
Kelly Electrical and Civil
04.2025 - 07.2025
Business Administrator
Flatley Construction Ltd
09.2021 - 02.2025
Paralegal & Legal Administrator
Creative Car Park
04.2017 - 08.2021
Customer Assistant
Tesco
06.2013 - 04.2017
Learning Support Assistant
The Village School
09.2011 - 05.2015
Level 3 BTEC Diploma - Childcare Development
West Herts College
Level 4 & 5 in Higher National Diploma - Health and Social Care
West Herts College
GCSEs - <ul><li>Graded A</li><li>- C</li></ul>
St James Catholic High School