Charlene Kidd
Rockhampton,QLD
Summary
Dedicated Customer Service Supervisor with strong leadership in team management, cash handling, and point-of-sale systems. Committed to enhancing customer experiences through exceptional service.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Coles
Rockhampton, Qld
08.2012 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Managed cash register and ensured accurate cash handling procedures.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained a clean and organized checkout area to enhance shopping experience.
- Supervised customer service team to ensure high-quality service standards.
- Trained new staff on company policies and customer interaction techniques.
- Managed scheduling to optimize staff coverage during peak hours.
- Schedule management
Customer Service Cashier
Home Hardware
Rockhampton , Qld
07.2006 - 07.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash register balances throughout shifts.
- Handled returns and exchanges following company policies.
- Kept merchandise displays organized and fully stocked.
Education
Monto State High School
Monto, QldSkills
- Customer service
- Team leadership
- Staff training
- Schedule management
- Cash management
- Point-of-sale systems
References
References available upon request.
Timeline
Customer Service Supervisor
Coles
08.2012 - Current
Customer Service Cashier
Home Hardware
07.2006 - 07.2012
Monto State High School