Charlene Kobas

• Prepare and distribute weekly medical roster for departmental staff (Fellow, Registrars, PHOs and Residents)
• Roster medical staff in keeping with Medical Officers’ (Queensland Health) Certified Agreement
• Interpret and investigate AVACs being submitted
• Generate reports in Workbrain to gain employee payroll information
• Utilise myHR to manage employee payroll forms and contribute to departmental HR objectives
• Utilise information systems to assist in completing rostering and producing medical correspondence
• Provide advice and support to other staff in relation to ESO, medical typing and rostering
• Operate at a high level of autonomy whilst producing and delivering the dictated medical and/or medicolegal reports for public and private patients, and/or police statements
• Provide a high level of communication, listening and liaison skills and the ability to interact effectively with all staff and patients within established guidelines
• Respond to general customer enquiries via phone, email and in person
• Produce data reports relevant to the ward or area and action reports appropriately as required
• Determine priorities to co-ordinate and finalise work within required time frame
• Communicate with medical officers and other staff to ensure delivery of the dictated transcripts within prescribed time requirements
• Preparation and distribution of agendas for unit meetings as well as producing and distributing minutes
• Contribute to the organization of meetings, interviews, training sessions and training days, including catering arrangements and room bookings
• Assist staff and clients in the work unit as requested
• Complete general administration and secretarial duties including medical and general office typing, formatting, distribution of mail, photocopying, data entry and filing
• Maintain a neat and tidy work area

Achievements:

• I have gained a greater understanding of payroll and HR services as well as having further developed my time management, organisational and communication skills
• I work effectively and efficiently maintaining a report turn around time of less than 72 hours.

• Supporting the Business Management team in the preparation of monthly internal management reporting, including activities associated with periodic reviews, budgets and performance against those budgets
• Proactively identify information needs and respond to customers’ requests for information by appropriately gathering and sourcing information for analysis, assisting with analysis and producing reports
• Preparation of accrual and payroll adjustments relating to the Division of Surgery, within agreed timeframes
• Development of relationships and networks internally to learn and develop from others and to promote and provide information and services to others
• Maintain up-to-date knowledge and comply with policies, standards, systems and relevant legislation
• Provide support with quality audits in order to maintain legislative compliance
• In consultation with the Business Management Team – manages own continuous learning and technical knowledge to ensure up-to-date knowledge and skills
• Identify opportunities for improvement
• Works productively with others

Achievements:

• I gained greater proficiency in the use of excel and developed a greater understanding excel’s role in interpreting financial data.

• Providing transcripts of radiology dictations in a timely, accurate, efficient and confidential manner in preparation for Radiologist’s electronic signature
• Work unsupervised to achieve targets and contribute to team goals
• Applying extensive knowledge of Medical terminology to produce accurate medical reports
• Preparing business letters and support for Radiologist
• Liaise with colleagues, ensuring they have all necessary documentation and medical imaging to accurately and promptly prepare patient results
• Meet and greet patients
• Maintain a good relationship with our referring GP’s and patients to generate repeat business
• Maintain good working relations to create a harmonious and productive work environment
• Training new staff
• Ordering office supplies
• Diary management – scheduling, cancelling and re-booking patient appointments
• Answering telephones, filing and general office duties
• Cash handling, end of day reconciliation and banking
• Alphanumeric coding every examination according to Medicare item billing codes to ensure benefits are paid by Medicare
• Performing online Medicare submissions
• Successfully using IRIS and Med-Tech computer systems
• Exercising discretion and maintaining patient confidentiality
• Demonstrate empathy and patience when dealing with patients
• Maintaining a neat and tidy workplace as per OH&S requirements

Achievements:

• Regularly receiving fortnightly bonuses from exceeding performance targets.