Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charlene Masferrer

Fremantle,WA

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination.

Overview

10
10
years of professional experience

Work History

Coffee Barista

Straddie Eat
05.2023 - 08.2023
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Explained beverage preparation and offered samples to help customers choose ideal items.

Supervisor/Waitress/Housekeeper/Barista

Stradbroke Island Beach Hotel
11.2018 - 04.2023
  • Supervised, supported, scheduled and assigned daily work to bistro team members.
  • Managed team productivity and workflow to exceed quality standards.
  • Provided staff orientation and training.
  • Disciplined and motivated staff
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Waitress

Frenchease
12.2016 - 11.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Chemical Process Operator

Toray Carbon Fiber Europe
09.2013 - 07.2016


  • Tracked and documented production data to maintain accurate records.
  • Safely used various machinery and forklifts during chemical drumming operations.
  • Stored, retrieved, mixed, and monitored chemicals used in production process.
  • Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
  • Monitored and adjusted parameters of chemical production process to achieve desired product quality.
  • Implemented safety protocols and procedures for safe, efficient process operation.
  • Operated lab equipment for chemical tests and verification of product quality against standards.
  • Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
  • Entered data into batch ticketing system and checked information for accuracy.
  • Diagnosed issues quickly and contacted supervisor to warn of potential project delays.

Education

Senior Secondary Certificate - Chemical Processes

Lycee Professionnel Pierre Et Marie Curie
Mourenx France
06.2013

Skills

  • Equipment Inspection
  • Cleaning and Sanitizing
  • Food and Beverage Service
  • Guest Satisfaction

Languages

English
Full Professional

Timeline

Coffee Barista

Straddie Eat
05.2023 - 08.2023

Supervisor/Waitress/Housekeeper/Barista

Stradbroke Island Beach Hotel
11.2018 - 04.2023

Waitress

Frenchease
12.2016 - 11.2018

Chemical Process Operator

Toray Carbon Fiber Europe
09.2013 - 07.2016

Senior Secondary Certificate - Chemical Processes

Lycee Professionnel Pierre Et Marie Curie

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Charlene Masferrer