CHARLENE MEREDORES
Brisbane,Aus
Summary
Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software.
Overview
14
14
years of professional experience
Work History
Digital Marketing Manager
Digital1Group
04.2021 - 02.2024
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Established partnerships with industry influencers to expand brand reach and credibility within target markets.
- Conducted keyword research for all digital marketing channels, ensuring content aligned with user intent and search trends.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
- Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
Senior Quality Analyst
Wipro Philippines
11.2018 - 04.2021
- Developed customized training materials for new hires, promoting rapid onboarding without compromising attention to detail or adherence to quality guidelines.
- Collaborated with cross-functional teams to establish quality standards, ensuring alignment with organizational goals and objectives.
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Oversaw test planning, workload balancing and assignment delegation.
- Implemented metrics-driven approach to measure process effectiveness, enabling data-driven decision making in pursuit of superior product quality.
Quality Assurance Team Leader
411BPO
11.2014 - 04.2017
- Coached and motivated 30-person QA team to develop competencies.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Established metrics, applied industry best practices and developed new tools and processes.
- Supported development of materials, aids and curriculum to direct staff in procedures and operations.
Account Maintenance Manager
Accenture
04.2012 - 10.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Engineering Management Manager
Perfect Solutions LLE
10.2009 - 07.2011
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Master of Information Technology - Cybercrime Security
Kaplan Business School
Brisbane, QLD04.2024
Bachelor of Computer Engineering -
Cebu Institute of Technology University
Cebu, Philippines03.2006
Skills
- Web Design
- Graphic Design
- SEO
- Digital Marketing
- Socmed Managing
- Google Ads, Analytics, Business Profile
- Wordpress
- Code reviews
- Microsoft Environment (Outlook, 365, Excel, Powerpoint, Shared Drives)
- Quality Assurance Strategies
- Advanced Data Analysis
- Work Delegation
- Strong Communication Skills
- Continuous Improvement Mindset
- Workflow documentation
Languages
English
References
Will be provided upon request
Timeline
Digital Marketing Manager
Digital1Group
04.2021 - 02.2024
Senior Quality Analyst
Wipro Philippines
11.2018 - 04.2021
Quality Assurance Team Leader
411BPO
11.2014 - 04.2017
Account Maintenance Manager
Accenture
04.2012 - 10.2014
Engineering Management Manager
Perfect Solutions LLE
10.2009 - 07.2011
Master of Information Technology - Cybercrime Security
Kaplan Business School
Bachelor of Computer Engineering -
Cebu Institute of Technology University
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