Charlene Mikhael
Summary
Results-driven territory management professional with a proven track record of driving sales growth and expanding market share. Highly skilled in strategic planning, customer relationship management, and data-driven decision-making. Brings extensive experience in the medical field, with a strong commitment to team leadership and collaboration. Known for being reliable, adaptable, and effective in fast-paced, dynamic environments—consistently achieving and exceeding business objectives.
Overview
2026
2026
years of professional experience
Work History
Senior Territory Manager
Medtronic
09.2017 - Current
- Exceeded targets by building relationships and strategically working towards targets.
- Managed numerous accounts throughout NSW including caretaking.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies to achieve sales goals.
- Working with KOL's, BDM's to organise journal clubs, clinical immersions, nurse educations to be a point of difference.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Partner with marketing on product launches - providing feedback, sharing successes as well as identifying gaps and proposing solutions to ensure success.
- Coordinated COT meetings to discuss developmental strategy, best practices and process improvements.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Uncovered new opportunities and found Medtronic solutions to increase revenue and build customer base.
- Facilitator in Medtronic's ANZ training program for new hires on product and procedural assessments.
- Mentor and onboarded new hires to establish a more inclusive environment.
- ERG: Project hope member as Red Nose Relationship lead, PAIL ambassador, Bereavement pack lead.
- Working PAN Medtronic to identify and work towards better LHD solutions.
- Directed territory sales strategies, enhancing market penetration and customer engagement.
- Analyze market trends and competitive landscape to inform strategic business decisions.
- Mentored junior managers, fostering professional development and improving team performance.
- Collaborated with marketing to develop targeted campaigns that increased brand visibility in assigned territory. Engaging Voice of customer launches and rollouts.
- Generated new business leads through targeted prospecting techniques and strong networking skills.
- Cultivated strong relationships with healthcare providers to drive product adoption and satisfaction.
Field Sales Coach
Medtronic
2023 - Current
- Streamlined onboarding process for new hires, reducing time-to-productivity ratio for field sales representatives.
- Collaborated with sales leadership to identify skill gaps and design targeted training initiatives.
- Conducted workshops to improve team performance and align strategies with company objectives.
- Mentored new hires on effective sales methods and surgeon engagement strategies.
- Evaluated training outcomes to refine curriculum and ensure alignment with industry best practices.
- Enhanced product knowledge for sales teams through hands-on demonstrations and workshops.
- Facilitated lab assessments and assisted in-house training.
- Certifier for Valleylab RPE.
- Improved sales techniques by conducting regular on field mentoring and offering constructive feedback.
Medical Liaison Officer
Quantum Radiology Group
01.2016 - 09.2017
- Successful implementation and organisation of RACGP program of accreditation for GPs.
- Heading and launching marketing programs to ensure continual market share and business growth, including mail outs, service marketing, outsourcing and social media.
- Created and established GP service guide booklets.
- Created and established patient service booklets and protocols.
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
Area Manager - ResSleep Division
Resmed
06.2013 - 12.2015
- Increase of Sleep Studies to bring in business in all clinics throughout territory.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Dedicated to expanding client bases by building lasting relationships.
- Leading and presenting educational evenings for GP's to qualify for RACGP credits 12 times a year and being a resource for educational purposes.
- Organising and researching educational topics related to OSA for training of my sales teams and co-workers per quarter.
- Increase team effort and build knowledge by creating a good moral and producing studies of relevant journal articles.
- Leading and presenting educational evenings for GP's to qualify for RACGP credits 12 times a year and being a resource for educational purposes.
Customer Service Representative
Nuplex Specialties
02.2012 - 06.2013
- Seven Hills Customer Orders- data entry Company Credits Order management/ product knowledge Customer service/Phone services/Transport Over the Phone Sales.
- Logistics and supply chain management liaising.
GP Sales Representative
GlaxoSmithKline
06.2011 - 12.2011
- Prepared and delivered product presentations and answered questions about medications to increase sales.
- Documented client interactions, sales and pitches delivered in CRM system.
- Exceeded sales goals, increased revenue and facilitated sales.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Sales Assistant
Sheike
08.2009 - 01.2011
Liver Transplant Technical Runner
Royal Prince Alfred Hospital
01.2009 - 10.2009
Storm Trainer
Blackberry, Vodafone
10.2008 - 08.2009
Counter Manager
Myer
01.2008 - 01.2009
Sales/Fragrance Promoter
Mark Edward Agency
01.2007 - 04.2008
Education
Bachelor of Medical Science - Biomedical Sciences and Medicinal Chemistry
University of Western Sydney
01.2011
Skills
- Relationship Building, able to build, develop, leverage strong relationships to achieve goals
- Territory building skills, strategically understand current trends, environment, and situations to drive territories and increase market share and growth in line with account needs and company objectives
- Territory sales management, territory planning and use of organisational programs and tools to better understand business and plan strategies around marketing and business goals
- Highly organised and proficient time management, able to adapt to changes and shift priorities to ensure all needs and deadlines are met
- Results Oriented, track record of achieving AOP, driving and completing projects to better benefit company objectives
- Interpersonal skills, able to interact with others effectively Ensuring collaboration with colleagues, cross- functional groups, business units, external parties and customers to drive market share
- Analytical and problem solving, resilient when facing challenges always looking for solutions and mutually beneficial
- Coaching and mentoring, team player willing to help and mentor new hires to establish inclusiveness and better working environments and business outcomes
- Verbal and written communication
- Business Development, proven track record to grow and develop business accounts and strategies to benefit company
Languages
Spanish
Timeline
Senior Territory Manager
Medtronic
09.2017 - Current
Medical Liaison Officer
Quantum Radiology Group
01.2016 - 09.2017
Area Manager - ResSleep Division
Resmed
06.2013 - 12.2015
Customer Service Representative
Nuplex Specialties
02.2012 - 06.2013
GP Sales Representative
GlaxoSmithKline
06.2011 - 12.2011
Sales Assistant
Sheike
08.2009 - 01.2011
Liver Transplant Technical Runner
Royal Prince Alfred Hospital
01.2009 - 10.2009
Storm Trainer
Blackberry, Vodafone
10.2008 - 08.2009
Counter Manager
Myer
01.2008 - 01.2009
Sales/Fragrance Promoter
Mark Edward Agency
01.2007 - 04.2008
Field Sales Coach
Medtronic
2023 - Current
Bachelor of Medical Science - Biomedical Sciences and Medicinal Chemistry
University of Western Sydney
Hobbies and Interests
Proud mother of four with a passion for family, faith, and community. Actively involved as a Sunday school teacher, soccer coach and manager, and in various service activities. Enjoy creating lifelong memories through travel and dedicated to fostering growth, teamwork, and service in all areas of life.
Awards
FY25 - Maternity Leave
FY24 - 116% to AOP
- VOC Ligasure XP Launch lead
FY23- 98% to AOP
- Field Sales Coach role
FY22 - 98% to AOP
- Marketing Focus Program Consultant for ANZ
- AST Sales person of the Year
- Project Hope ERG lead
- Secured the Nepean Public redevelopment contract for FT10 hardware and MacGrath Handles
FY21 - 121% to AOP
- Spark contender with Medtronic Academy for Surgical Innovations (MASI) project
- Full conversion of CHW FT10 hardware and stapling
- Full conversion of Hawkesbury hospital FT10 hardware and stapling portfolio
FY20 - Maternity Leave Q1, Q2
- First to trial and convert Ligasure Maryland Thoracic ANZ
FY19 - 100% to AOP
FY18 - 96% to AOP
- Organised Nurse's Education Day at Medtronic HO where nurses from NSW hospitals learned about the Endomechanical and Energy portfolio.
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