Summary
Work History
Education
Skills
Timeline

Charlene Nasarenko

Brisbane,QLD

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Cashier

Hypermarket
11.2009 - 05.2010
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Teacher

Little Lamb School
06.2007 - 03.2009
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Incorporated multiple types of teaching strategies into classroom.

Teacher

Blessed Angel Learning Centre
06.2005 - 03.2006
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

Cashier

Bench Company
06.2006 - 05.2007
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.

Sole Trader

Beauteshine
Brisbane, Brisbane
11.2019 - Current
  • Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Established rapport with clients for long-term business partnerships, leading to increased sales and repeat customers.
  • Maximized profitability with strategic pricing, discounting, and inventory management techniques.
  • Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
  • Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
  • Enhanced product knowledge by participating in regular training sessions and staying current on industry trends.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Utilized product knowledge to educate customers on features and benefits.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor Of Elementary Education - Teacher Education

Dr Carlos Lanting College, Philippines
03.2005

Individual Support

Skills

  • Drawer Balancing
  • Payment Collection
  • Product Restocking
  • Customer Assistance
  • ID Verification
  • Product Recommendations
  • POS Systems
  • Cash Handling
  • Returns Processing
  • Payment Processing
  • Customer Service
  • Refunds and Exchanges
  • Loyalty Program Promotion
  • Product Knowledge

Timeline

Sole Trader - Beauteshine
11.2019 - Current
Cashier - Hypermarket
11.2009 - 05.2010
Teacher - Little Lamb School
06.2007 - 03.2009
Cashier - Bench Company
06.2006 - 05.2007
Teacher - Blessed Angel Learning Centre
06.2005 - 03.2006
Dr Carlos Lanting College - Bachelor Of Elementary Education, Teacher Education
Charlene Nasarenko