Charlene Qin

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Explained the features and advantages of new homes, resale properties, and rental real estate products or services to promote sales.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

• Managed Online Operations

Maintained the company website and social media accounts, serving over 1,000 customers and ensuring timely responses to inquiries, resulting in increased sales.

• Customer Engagement

Organized “Customer Appreciation Day” events, achieving a 90% satisfaction rate through enhanced customer involvement.

• Store Environment Management

Redesigned the store layout prior to major promotions, leading to a 30% increase in sales during events by improving product visibility.

• Inventory Management

Conducted quarterly inventory checks, identifying slow-moving items and improving turnover by 15% through strategic adjustments.

• Product Promotion: Wonder Water (Fiji Water)
  During the China International Import Expo, I was responsible for promoting "Wonder Water," a natural spring water sourced from Fiji. I successfully attracted over 500 potential customers by explaining its unique mineral composition and pure source.
• Establishing Business Connections
  Engaged in in-depth discussions with industry leaders and distributors, introducing the market potential and health benefits of "Wonder Water." Through professional communication, I garnered interest from multiple importers and achieved initial collaboration intentions.
• Market Research and Feedback Collection
  Conducted consumer research at the exhibition, gathering visitor feedback on the taste and packaging of "Wonder Water," which helped the team optimize product positioning to better meet market demands.
• Planning Interactive Activities
  Designed and executed a tasting event that allowed attendees to experience the unique flavor of "Wonder Water." The event attracted significant foot traffic, and participants expressed high appreciation for the product’s health benefits, increasing the likelihood of future orders.
• Follow-Up Engagement
  After the expo, I proactively followed up with potential customers, providing detailed product information and collaboration proposals. This resulted in three initial collaboration agreements, further expanding the market channels for "Wonder Water."

• Product Promotion
  Successfully launched three Korean products: “Moisturizing Lipstick,” “Lightweight Silky Foundation,” and “Long-lasting Eyeshadow Palette.” Conducted market research to identify target customers and implemented marketing strategies that achieved 150% of expected sales in the first month.
• Social Media Management
  Managed social media platforms (e.g., Instagram and Weibo), created a content calendar, and shared beauty tips and product recommendations. Increased followers by 30% in six months, boosting the brand's online presence.
• Customer Relationship Maintenance
  Communicated regularly with customers to gather feedback for improving product quality and experience. Established a VIP customer group, increasing loyalty and repeat purchases by 25%.
• Market Research
  Analyzed competitors' products and pricing strategies to help optimize the product portfolio and ensure competitiveness.
• Organizing Offline Events
  Planned and executed offline promotional events, such as beauty workshops and product launches, attracting many customers and increasing brand awareness, resulting in a 20% sales increase post-event.

• White Paper Writing
  Led the writing and editing of the project’s white paper, outlining the vision, technical architecture, and business model. Successfully attracted over 5,000 potential investors and laid the groundwork for subsequent funding rounds.
• Community Building
  Established and managed the project community, engaging with users through social media and online forums, resulting in a 300% increase in community membership and enhancing project visibility and user participation.
• Market Analysis
  Conducted market research to analyze competitors and industry trends, providing data-driven decision support that helped the team adjust project strategies to improve market competitiveness.
• Developing Partnerships
  Actively sought and established partnerships with other blockchain projects and investment institutions, facilitating multiple strategic cooperation agreements that strengthened the project’s ecosystem.
• Technical Documentation Writing
  Contributed to the writing of technical documentation, thoroughly detailing the design and implementation of smart contracts, ensuring clear understanding among team members and developers.

• Building Industry Relationships
  Established strong relationships with industry professionals and influencers, driving brand collaborations and promotions to enhance brand awareness.
• Marketing Plan Development
  Developed comprehensive marketing plans aligned with the company's overall business goals and strategies, ensuring the effectiveness of all initiatives.
• Interactive Game Planning
  Designed and implemented a series of interactive games to engage customers and drive traffic. Through social media promotion, user participation increased by 40% during the event, successfully attracting a large number of new customers.
• Data Analysis and Feedback
  Regularly analyzed the effectiveness of activities and customer feedback, adjusting marketing strategies to optimize the customer experience and improve conversion rates.