Charlene Regnier
Byron Bay,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Touristic Activity Management expertise, including competitive offerings, pricing and market positioning.
Overview
11
11
years of professional experience
Work History
Manager of Touristic Activities /Hospitality Manager
Self Employed Services
01.2012 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
MBA - Management of Touristic Activities
French University High Level of Manager
France07.2007
Skills
- Expense Tracking
- Financial Management
- Staff Development
- Business Development
- Business Administration
- Operations Management
- Performance Management
- Marketing
- Strategic Planning
- Workforce Management
- Time Management
- Budget Control
- Sales Techniques
- Project Management
- Business Planning
- Salesforce Management
- Team Leadership
- Staff Management
- Marketing Strategy
- Financial Analysis
- Budget Management
- Product Management
- Revenue Forecasting
- Customer Service
- Budget Administration
- Performance Reviewing
- Hiring and Training
- Business Analysis and Reporting
- Employee Coaching and Mentoring
- Computer Skills
- Training and Development
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager of Touristic Activities /Hospitality Manager
Self Employed Services
01.2012 - 05.2023
MBA - Management of Touristic Activities
French University High Level of Manager
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