CHARLENE SANTOS

I am seeking a competitive and challenging environment where I utilize my experience in sales, along with my attention to detail and ability to thrive in a fast-paced environment, to outdo customer expectations and drive positive outcomes for both the company and its customers.

• Professional phone manner, operating a switchboard with multiple lines with the ability to demonstrate empathy, build rapport and deal with callers in stressful situations Identifying customer needs and concerns and resolving them professionally.
• Excellent written communication skills, with the ability to convey information and documentation clearly and concisely via email, fax and posting of mail and packages as well as management of documents.
• Great Customer service with proven verbal communication skills, with the ability to convey complex information clearly and simply to people from different cultures and backgrounds.
• Punctual And reliable proven ability to follow all OH&S and Security procedures.
• Experienced at managing workload both autonomously and as part of a team
• Very Organised Individual with Excellent time management skills, with a track record of meeting all benchmarks and performance indicators in a retail and Hospitality environment.
• Computer literacy including MS Office Suite, Internet, Emails etc. with the ability to learn new technologies and systems quickly, and data entry.
• Current Driver’s License and Own Vehicle

• Claire Henderson, NAB Team Leader, 0425 885 502
• David Yang, Kmart Footscray Manager, 0468 567 554
• Sarah Brooks, Restaurant Manager, 9311 4685