Summary
Overview
Work History
Education
Skills
Community Involvement And Relevant Academic Activities
Timeline
Generic

Charlene Siegel

Woodcroft,NSW

Summary

Dynamic job seeker with a diverse skill set which has been proven to better organisational outcomes. With several years of work experience and with a proven history of building positive relationships with peers and clients.

Overview

13
13
years of professional experience

Work History

Social Media Marketing Specialist

Cosmos Clinic
02.2021 - 01.2023
  • Created content such as graphic design, format images, photography for promotional purposes
  • Boosted brand awareness by developing and implementing effective social media marketing strategies.
  • Increased online engagement through the creation of compelling content tailored to target audiences.
  • Managed multiple social media accounts, ensuring consistent branding and messaging across all platforms.
  • Analyzed social media data to identify trends and opportunities for growth, making strategic recommendations based on findings.
  • Utilized analytics tools to measure campaign success, providing detailed reports to stakeholders on KPIs and areas for improvement.
  • Videography – educational material, creative videos, clinical virtual tours
  • Work alongside cinematographers for creative direction on material such as cinema advertisements
  • Coordinate with website hosts and produce branding content.

Media Coordinator

Lighthouse Christian Centre
04.2020 - 06.2022


  • Optimized advertising campaigns for better audience reach and engagement through targeted placements.
  • Managed multiple projects simultaneously, ensuring timely completion within budget constraints.
  • Monitored campaign performance, analyzed data, and provided actionable insights to improve future strategies.
  • Collaborated with creative teams to develop compelling content that resonated with target audiences.
  • Increased social media presence through strategic content planning, scheduling, and community engagement initiatives.

Clinician Functional Recovery Team (Early Psychosis)

Headspace
11.2017 - 08.2018
  • Completed outcome STAR assessment with young person to develop functional recovery plan whilst providing therapeutic intervention for young person
  • Build rapport with young person and families
  • Improved patient outcomes by implementing evidence-based clinical practices and interventions.
  • Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
  • Home visits with young person
  • Work alongside Caseworker and Mobile Assessment team
  • Run functional recovery social/therapeutic groups for young people to engage with others to develop social skills whilst also express themselves through creative platforms
  • Develop connections with Indigenous organizations to engage young people with Headspace
  • Report young person's session in database for case worker updates.

Financial Assist Specialist (Unsecured) – Case Gold

Commonwealth Bank
04.2017 - 10.2017
  • Collection of due payments on high delinquent accounts that are nearing outsourcing
  • Deliver a superior client experience through ownership of the client relationship, excellent service quality, product knowledge and timely resolution of issues
  • Developed strong client relationships through consistent communication and attentive service.
  • Ensure the I-collect call model is followed on every interaction with the customer
  • Making outbound calls to make contact with debtor/s to arrange payment of arrears or instalments
  • Negotiating repayment arrangements in terms of delegations whilst ensuring high levels of customer service
  • Effectively managing arrears and implementing legal processes in a timely and appropriate manner
  • Work effectively in a team environment, sharing information and providing support to other and less experienced team members
  • SKIP trace clients with highly delinquent accounts.

Collections Officer

Commonwealth Bank
04.2016 - 04.2017
  • Maintain a strong Customer focus and service
  • Build rapport and demonstrate empathy with Customers
  • Make outbound calls and receive inbound calls from CommBank customers in arrears of payments to recover outstanding payments
  • Follow CommBank Policy and ASIC Guidelines
  • Negotiate payments with customers
  • Educate Customers
  • Multitask within systems
  • Payment processing.

Junior Project Manager and Events Coordinator

Lighthouse Christian Centre
02.2013 - 03.2016
  • Maintain a strong Customer focus and service
  • Sales
  • Junior Project Manager for Events management
  • Initiate project meetings and liaising with project Stakeholders members
  • Develop and coordinate the project planning and schedule management
  • Clear and effective project communication and reporting to the project stakeholders on the project progress
  • Designing and Marketing events material (Flyers, newsletters, Video’s & DVDs)
  • Administration and Secretarial duties
  • Provide administration services to clients that meet agreed service and performance levels
  • Documents management.

Receptionist/Administration

Air Coffee
11.2013 - 12.2014
  • Cash handling and POS experience
  • Processing invoices / Banking
  • Administration & receptionist duties
  • Updating website
  • Designing flyers / Product marketing
  • Maintain a strong Customer focus and service.

Administration

Salvation Army
04.2012 - 01.2013
  • Payment processing
  • Updating spreadsheets for record keeping purposes
  • General business administration
  • Assisting in the welfare office – providing support to people requiring financial assistance
  • Designing newsletters.

Group Administrator

UTSG Business Solution’s
11.2011 - 03.2012
  • Customer Service
  • Receptionist
  • General business administration
  • Processing of tax invoices and accounts.

Youth Advisory Consultant (Events Coordinator)

Headspace Mental Health
04.2010 - 02.2012
  • Organizing festivals, events and ideas to reach out to youths to build awareness about the availability of mental health facilities.

Education

Showreel Course - Acting

Screenwise Film & Acting School
Sydney, NSW
07.2022

Bachelor of Counselling (Coaching) - Counseling

Australian College of Applied Psychology
Sydney, NSW
05.2016

Skills

  • Strong interpersonal skills resulting in exceptional rapport with people
  • Proven success in initiating, promoting and maintaining strong interpersonal relations
  • Ability to interact and communicate positively with others, to drive successful outcomes
  • Superior customer service skills and relationship focused
  • Self motivated with the ability to build and work collaboratively in a strong team environment or independently
  • Well developed skills in prioritizing, organization, decision-making and time management
  • Excellent verbal and written communication skills
  • Ability to deal courteously, professionally, and tactfully with the general public in a variety of circumstances
  • Excellent analytical skills with the ability to analyze situations accurately and effectively
  • Flexible and adaptable approach
  • Self - Starter and Team player
  • Goal and result driven and have can do attitude
  • Strong computer skills in Microsoft Programs and Macintosh’s
  • Knowledge and experience in coordinating teams
  • Community Engagement
  • Event Promotion
  • Content Scheduling

Community Involvement And Relevant Academic Activities

  • Coordinating personal care packs for Marist180 from Lighthouse Community Care
  • Awakening School of Ministry - Lived in Germany
  • Bethel Music College
  • Iris Pioneer Leadership School – Two months of living and working alongside South African orphans in Johannesburg.
  • Bethel School of Ministry - Lived in Redding, CA
  • Obtained a Working with Children’s Check and Police Clearance Check
  • Suicide Prevention Training – Healthy Hearts Healthy Minds - Two day training on the topic of suicide preventions and awareness
  • Art and Play Therapy Workshop - Two-day training on the topic of Art and Play Therapy with Children and Young People by Sydney Centre for Creative Change
  • Short Course: Introductory Certificate in Business Analysis – Four week online course with Charles Stuart University
  • Forever Young Coordinator for Lighthouse Community Care (2014-2018) – Organising and running programs for teenagers in the local community aged between years 7 till 12. Providing young people with a safe environment whilst assisting and counselling youths from all different backgrounds to be involved in family, friends and the community
  • Salvation Army Red Shield Appeal - Collected and promoted others in helping the Disadvantaged
  • Salvation Army Christmas Distribution - Organised and facilitated for hampers to be distributed to families requiring welfare support
  • Lighthouse Community Care, feeding the community of Bidwill night – Organised event to help families with warm blankets and food in winter
  • Leader in Mission Trip to Moree and Wee Waa’s Aboriginal Community from Richard Johnson Anglican School - Developed, promoted and provided a program to assist indigenous children to feel important and valued in the Australian society
  • Youth Week & Burbs Youth Festival - Assisted Headspace and Lighthouse Community Care in stalls and promoting this event
  • Western Sydney Giants – Representing Headspace – Represented Headspace on the field creating a massive “G” for the Western Sydney Giants first AFL game.

Timeline

Social Media Marketing Specialist

Cosmos Clinic
02.2021 - 01.2023

Media Coordinator

Lighthouse Christian Centre
04.2020 - 06.2022

Clinician Functional Recovery Team (Early Psychosis)

Headspace
11.2017 - 08.2018

Financial Assist Specialist (Unsecured) – Case Gold

Commonwealth Bank
04.2017 - 10.2017

Collections Officer

Commonwealth Bank
04.2016 - 04.2017

Receptionist/Administration

Air Coffee
11.2013 - 12.2014

Junior Project Manager and Events Coordinator

Lighthouse Christian Centre
02.2013 - 03.2016

Administration

Salvation Army
04.2012 - 01.2013

Group Administrator

UTSG Business Solution’s
11.2011 - 03.2012

Youth Advisory Consultant (Events Coordinator)

Headspace Mental Health
04.2010 - 02.2012

Showreel Course - Acting

Screenwise Film & Acting School

Bachelor of Counselling (Coaching) - Counseling

Australian College of Applied Psychology

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Charlene Siegel