Charlene te Giffel
Cranbourne North,VIC
Summary
A strong Administrator with over 20 years’ experience at Australia Post working within a Human Resource environment. Primarily responsible for rosters, leave, performance management, recruitment, onboarding, and general HR advice. With superior stakeholder management skills and solid written and verbal communication skills, is adept at working in a team environment and has the proven ability to work successfully under pressure to achieve desired results.
Strong communication skills with the ability to build relationships internally and externally.
Customer orientated by nature and a willingness to help others. Attention to detail and the ability to follow company policies and procedures.
Experienced user of Microsoft Office (Outlook, Excel, Word)
Overview
22
22
years of professional experience
Work History
Retail Network Support Officer
Australia Post
01.2005 - 01.2023
- Assisting the Network Area Manager and Operations Manager to manage 36 retail outlets.
- Staffing, rostering and attendance management
- Reporting & analysis
- Recruitment, cessations, contract & payroll management
- SAP system
- Learning Management System
- Other Admin functions: Network FTE’s and labour costs, provide communication mediums, Retail Network meetings, Outlet IT support, Outlet HR support
- Updated network documentation, ensuring accuracy and ease of use for future reference.
- Handled administrative requirements, maintained records and submitted operational reports.
PSO/Senior Postal Services Officer
Australia Post
08.2000 - 01.2005
- Managed financial transactions accurately, ensuring correct payments for postal products and services.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to postal services.
- Completed daily administrative tasks such as updating records, filing documents, and managing inventory levels.
- Promoted an inclusive workplace culture through respectful interactions with peers and supervisors from diverse backgrounds.
- Strengthened teamwork among colleagues through effective communication and collaboration on tasks.
Skills
- Extensive understanding of the HR policies and procedures, including OH&S, Equal Employment, Our Ethics and Diversity and Harassment
- Ability to multitask and prioritize workload
- Computer knowledge and skills across applications and programs
- Effective time management and organizational skills
- Demonstrated ability to execute results against strategy and meet critical deadlines
- Teamwork and Loyalty
- Discipline and Focus
- Discipline and Focus
References
- GRANT BLOOMER, Australia Post, Area Manager, 0417 600 534
- STEVE KOTESKI, Australia Post, Operations Manager, 0418 333 487
Timeline
Retail Network Support Officer
Australia Post
01.2005 - 01.2023
PSO/Senior Postal Services Officer
Australia Post
08.2000 - 01.2005
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