Charlene Thum
Southbank,VIC
Summary
Experienced business professional with experience in business operations, business management, financial analysis, budgeting, forecasting and KPI management, project management. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
Work History
Operations Leader (Insights and Data – Australia)
Capgemini Australia
07.2021 - Current
- End to end development, tracking, management of annual budget and monthly forecast across the I&D portfolio of $35Million Euros revenue per annum
- Streamlined operations with Finance, APAC operations teams, BU COO and CFO, as well as the rest of the I&D AU / NZ Leadership Team and Head of Insights and Data Australia
- Monthly reviews against forecast, account analysis, tracking against actuals to budget, risks and opportunities, headcount evolution, variance analysis of accounts performance, business Go to Green planning and overall business tracking
- Operational KPI tracking and reporting, resource management of ~350FTEs including bench management, utilisation rates, attrition rates, recruitment hires, and revenue leakage over the course of two mergers and acquisitions.
Offers and Propositions
EnergyAustralia
07.2018 - 06.2021
- Development of EnergyAustralia’s market offers in liaison with marketing campaigns using market and competitor insight
- Business case development for offers financials with year 1 to year 5 margin projections with customer value and volume
- Management of all Go to market activity, reprice updates in accordance with AER obligations and management of technology sales codes.
Performance Lead
EnergyAustralia
- Forecast modelling volumes for 2019 business planning operating costs for sales and marketing channels
- Sales trend analysis and provision of data driven weekly insights for sales performance reports for all channels
- Established sales commission structure, policy and process for rewards and recognition of Melbourne and Geelong call centre consultants
- This includes KPI and metric design, reporting setup, alignment with overall EnergyAustralia’s strategic priorities and core values, as well as Reward strategy
- Scenario modelling and commissions calculations for sales and loyalty teams across all channels for budget and tracking purposes
- Sales centre operational KPI metrics and tracking as input into team and group performance improvement and capability development processes.
- Spearheaded change management initiatives to optimize workflows, improve efficiency, and reduce resistance during periods of organizational transition.
Analyst (Procurement - Finance)
AusNet Services
11.2015 - 02.2018
- Cross-functional commercial analysis
- Benchmarking labour, product and material rates, and ongoing pricing escalation
- Development of a spend cube with supplier, cost centre and category segmentation for category strategy development and supplier rationalisation
- Managed financial year Procurement sourcing planning and savings tracking
- Performed management reporting, including end of financial year CFO spend indicators, monthly source to contract pipeline reporting
- Managed monthly Tableau Procurement operational performance tracking across the Procure to Pay process, Tableau dashboard updates and ongoing issue resolution
- End-to-end process management of the supplier management system to transition offshore.
Senior Analyst (Finance Contract) - Department of Environment, Land, Water and Planning
Contract Roles
01.2014 - 10.2015
- Led the assessment of financial performance of 19 water corporations in Victoria
- Includes benchmarking across similar tier corporations, review of five-year corporate plans and quarterly and annual performance reporting
- Developed a data model and a data management process for continuous improvement and sustainability.
Strategic Planning Analyst - John Wiley & Sons
Contract Roles
01.2014 - 10.2015
- Performed a 5 year sales and revenue analysis on key customer, product and channel segments
- Identified key sales drivers and provided recommendations to sales and marketing teams, and strategic advice to GM, Global Education
- Performed an assessment of impact of digital sales on traditional, non-renewable revenue
- Performed an assessment of growth in the no buy market (rentals, piracy and second hand books) and its impact on sales
- Tracked the effectiveness of FY14 School marketing activities and developed a marketing tracking strategy for FY15.
Analyst (Contract) – Victorian Building Authority
Contract Roles
01.2014 - 10.2015
- Streamlined process design and improvement for SAP implementation
- Engaged with cross functional stakeholders across the Victorian Government to ensure compliance of regulatory requirements
- Designed a performance management framework to align key performance metrics (KPIs) with corporate and state objectives.
Queensland’s Energy Provider
07.2013 - 10.2013
- Developed an Energy and Utilities retail industry functional model to assist the client in their distribution and retail business separation using in compliance with the National Electricity Rules (NER) and Australia’s Energy Market Operator (AEMO).
Senior Consultant
Litmus Group- part of PwC
01.2012 - 10.2013
- Sold a body of work to a government provider to track and monitor quality of services using a performance management framework
- Business development and proposal activity - response to tender for an asset management framework including approach and methodology, commercial pricing, resource profiling, project plan and team structure development
- Published a white paper on the fruition of organizational change management for a client industry presentation
- Managed and tracked weekly revenue projections to reconcile plan versus actual project targets
- Developed and managed sales collateral including knowledge assets based on desktop research on best practice methodologies
- Contributed to client account acquisition / planning activities using strategy toolkits such as S.W.O.T
- Analysis, issue definition, prioritisation matrix, research of market competitors, environment / industry analysis, key stakeholders and organization structure of existing or new targeted accounts.
Australia’s Renewable Energy Provider
01.2012 - 10.2013
- Developed a performance management strategy including KPI definition to measure and monitor benefits for an Enterprise Resource Planning solution
- Performed organisational impact assessments for implementation of new software solution.
Australia’s Renewable Energy Retailer
03.2013 - 06.2013
- Developed a $40 million dollar business case for a customer relationship management solution
- Performed financial modelling, benefits modelling of OPEX and CAPEX, including options analysis
- Acted as software vendor liaison.
Australia’s Leading Energy Retailer
10.2012 - 02.2013
- Performed a customer churn analysis to identify customer leakages and process inefficiencies, provided recommendations to marketing and developed a cost-benefit and break even analysis
- Performed process design and improvement for customer churn process according to NER and AEMO.
Consultant
Accenture
07.2008 - 04.2011
- Business development and proposal activity - HR benchmarking project with Guinness Anchor Berhad, a learning project with a Fortune 500 Oil and Gas including approach and methodology, commercial pricing, resource profiling, project plan and team structure development
- Developed and managed sales collateral including knowledge assets based on best practice methodologies for knowledge management, change management, utilities
- Sales presentation on integrated activity planning to a Fortune 500 Oil and Gas client.
Sime Darby (Conglomerate)
01.2010 - 01.2011
- Designed a leadership development strategy and framework for Top 10% VPs
- Developed a learning evaluation model.
Shell Brunei (Oil and Gas)
07.2008 - 01.2010
- Streamlined future state process for planning activities with Finance, Integrated Planning and Business Planning units
- Performed competency assessments, training and developed Change and communications materials for information sessions on integrated planning change management streams.
Education
Bachelor of Science (First Class Honours) -
University of Melbourne
Parkville, Victoria01.2007
Skills
- Business Management
- Commercial and Financial Analysis
- Business Operations
- Performance Management and Improvement
- Business Process Improvement and Design
- Data Analysis & Manipulation
- Business Case Development, Financial Modelling & Benefits Realisation
- Business Development & Sales /Bid Proposals
Accomplishments
· Gas-Phase Formation and Fragmentation Reactions of the Organomagnesates [RMgX2], Organometallics, 2013, 32 (8), pp 2319–2328
· A Second Metal Center Enhances the Reactivity of an Organomagnesate: Comparison of the Gas-Phase Reactions of Water with [RCCMgCl2]− and [RCCMg2Cl4]− (R = H, Ph), Organometallics, 2009, 28 (17), pp 5002–5011
· Gas-Phase Formation of the Gomberg–Bachmann Magnesium Ketyl, Angewandte Chemie, 2008, 47 (47), pp 9118–9121
Languages
English
Chinese (Mandarin)
Malay
Cantonese
Presentations
- Accenture’s Talent and Organisation Asia Pacific Virtual Seminar Series – 2010
- Sales Presentation to a Fortune 500 Multinational Oil and Gas Company on Integrated Activity Planning – 2009
Publications
- Gas-Phase Formation and Fragmentation Reactions of the Organomagnesates [RMgX2], Organometallics, 2013, 32 (8), pp 2319–2328
- A Second Metal Center Enhances the Reactivity of an Organomagnesate: Comparison of the Gas-Phase Reactions of Water with [RCCMgCl2]− and [RCCMg2Cl4]− (R = H, Ph), Organometallics, 2009, 28 (17), pp 5002–5011
- Gas-Phase Formation of the Gomberg–Bachmann Magnesium Ketyl, Angewandte Chemie, 2008, 47 (47), pp 9118–9121
Hobbies and Interests
- Classical Music: Diploma in Solo Piano - 2002, Trinity College, London, United Kingdom
- Causes: Outreach Missions and Human Trafficking
Training
- Best Practice for Project Finance Modelling – 2013, Corality Group
- Structured Thinking and Communication – 2013, Neosi
- Accenture’s Core Analyst School, St Charles – 2011, Accenture
- Seven Habits of Highly Effective People – 2009, Franklin Covey
- Basic SAP Training for Project Systems and Project Maintenance – 2009, SAP
- P103 Primavera for Project Management – 2008, Primavera
References
Available upon Request
Timeline
Operations Leader (Insights and Data – Australia)
Capgemini Australia
07.2021 - Current
Offers and Propositions
EnergyAustralia
07.2018 - 06.2021
Analyst (Procurement - Finance)
AusNet Services
11.2015 - 02.2018
Senior Analyst (Finance Contract) - Department of Environment, Land, Water and Planning
Contract Roles
01.2014 - 10.2015
Strategic Planning Analyst - John Wiley & Sons
Contract Roles
01.2014 - 10.2015
Analyst (Contract) – Victorian Building Authority
Contract Roles
01.2014 - 10.2015
Queensland’s Energy Provider
07.2013 - 10.2013
Australia’s Renewable Energy Retailer
03.2013 - 06.2013
Australia’s Leading Energy Retailer
10.2012 - 02.2013
Senior Consultant
Litmus Group- part of PwC
01.2012 - 10.2013
Australia’s Renewable Energy Provider
01.2012 - 10.2013
Sime Darby (Conglomerate)
01.2010 - 01.2011
Consultant
Accenture
07.2008 - 04.2011
Shell Brunei (Oil and Gas)
07.2008 - 01.2010
Performance Lead
EnergyAustralia
Bachelor of Science (First Class Honours) -
University of Melbourne
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