Charlene Whiteman

• Successfully met daily performance metrics regarding sales, customer service interactions, and store cleanliness to maintain a high standard of retail excellence.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
• Attended to customer complaints and processed product return or replacement requests.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained staff on operating procedures and company services.
• Implemented and developed customer service training processes.
• Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

• Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
• Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
• Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
• Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
• Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
• Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
• Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
• Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
• Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
• Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
• Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
• Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
• Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
• Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
• Online shopper
• Register Operations
• Self Service Attendant
• Answered customer questions about product availability and shipment times.
• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Collaborated with other departments to guarantee customer satisfaction.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Cross-trained and backed up other customer service managers.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Established strong rapport with customers, fostering long-term relationships and repeat business.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Mentored junior team members, contributing to their professional development and overall team success.
• Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
• Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
• Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
• Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client's concerns and company interests.
• Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.

I was hired as a Junior Fund Administrator for OnePath (previously Oasis Asset Management Ltd) on 28th September 2009. By June 2010 a review on my competency level i was promoted to a Level 1 - Fund Administrator and

• Allocating client contributions, administering accounts, action incorrect contributions and process refunds.
• Collaborated with the finance team to ensure proper allocation of funds for member accounts.
• Collaborated with auditors to provide accurate financial statements, ensuring a transparent view of fund performance for investors.
• Reconciling outstanding deposits, investigation of errors and reporting
• Proactively identified potential issues in client accounts, taking corrective action as needed to maintain account integrity.
• Enhanced client satisfaction with timely and accurate processing of superannuation contributions and payments.
• Efficiently processed benefit claims, adhering strictly to established turnaround times and accuracy standards.
• Implemented risk management strategies to minimize potential losses due to inaccurate or incomplete data entry.
• Promoted a positive and inclusive work environment, fostering collaboration and open communication among team members.
• Maintained up-to-date knowledge of superannuation regulations, ensuring compliance with all relevant laws and guidelines.
• Coordinated with other departments to streamline workflows and enhance overall efficiency within the organization.
• Supported the implementation of new system upgrades, ensuring seamless transition with minimal disruption to daily operations.
• Participated in ongoing professional development opportunities such as attending conferences or seminars related to fund administration best practices.
• Ensured timely NAV calculations, consistently meeting deadlines and maintaining investor confidence.
• Reconciled accounts and investigated variances.
• Monitored and compiled data and reports to present to leadership.
• Completed clerical and data entry tasks to optimize financial procedures.
• Identified and corrected miscalculations and financial discrepancies to support quality assurance.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Utilized financial software to prepare consolidated financial statements.

• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Received and placed telephone calls to clients and prospective clients.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Scheduled all appointments, appearances and briefings.
• Organized files for court proceedings.
• Reduced errors in document preparation by proofreading materials for consistency, grammar, punctuation, spelling, and formatting.
• Filed documents with courts on behalf of attorney.
• Transcribed legal documents and phone conversations.
• Screened telephone calls and forwarded to appropriate departments.
• Answered and directed calls using multi-line switchboard.
• Created, indexed, and maintained client binders.
• Completed data entry of legal documents into electronic filing systems.
• Created and printed legal documents for attorneys to review.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
• Generated documents and presentations using large repertoire of software programs i.e Open Practice, LawDocs. Complete CARS/MAS applications.

• Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
• Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
• Provided exceptional service for special events, leading to repeat bookings and positive referrals from satisfied clients.
• Contributed ideas for promotional events or themed nights that increased overall business profitability.
• Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
• Kept up-to-date on industry trends and new gaming options to provide informed recommendations to patrons.
• Streamlined communication between bar staff and security personnel to maintain a safe environment.
• Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
• Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
• Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
• Increased bar revenue through effective upselling techniques and suggestive selling of promotional items.
• Maintained familiarity with games and with strategies or tricks used by cheaters.
• Informed security personnel and supervisors of problems, violations or irregularities.
• Responded to inquiries by addressing player questions about game operations, machine functions and payouts.

• Developed proficiency in multiple software applications, enabling more effective completion of administrative tasks.
• Prepared accurate reports on business performance, identifying trends and areas requiring attention or improvement.
• Collaborated with department heads on various projects, contributing valuable insights and ideas for improvement.
• Enhanced operational efficiency by streamlining processes and implementing best practices in business administration tasks.
• Managed travel arrangements for executive staff including booking flights, accommodations, ground transportation ensuring seamless coordination.
• Handled customer inquiries professionally, resolving issues promptly to maintain excellent client relations.
• Liaised with external vendors and contractors, negotiating favorable terms for goods and services procurement.
• Editorialized monthly newsletters for effective internal communication about company updates and achievements.
• Organized and maintained comprehensive filing systems for efficient document retrieval and data management.
• Managed office supplies inventory, ensuring optimal stock levels to minimize disruptions to daily operations.

• Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
• Utilised problem-solving skills when resolving complex customer issues which led to improved long-term relationships.
• Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
• Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
• Trained new employees on store procedures and systems, contributing to the development of a high-performing team.
• Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Developed strong relationships with customers through active listening and effective communication skills, fostering a welcoming atmosphere for all patrons.