Charlene Therese Miave
Melbourne,Australia
Summary
Open minded, dedicated, and passionate about self-development. Goal driven and always striving for the best results. Approach situations enthusiastically with rational thought. Flexible and ready to adapt to movement. Resilient with a can-do attitude applied on the daily.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Table games dealer
Crown Casino
03.2018 - Current
- Displaying enthusiasm and strong customer service consistently, aiming to deliver memorable experiences
- Performing at a high quality under minimal supervision, professionally in a high-class environment, receiving the Service Leader Award 2019
- Experience in objection handling with stakeholders / patrons, able to diffuse and deescalate situations in an appropriate manner
- High levels of interaction with diverse stakeholders of different cultures and socio-economic groups
- Excellent analytical skills and mathematical promptness and able to think and act proactively under pressure.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Retail assistant
Myers
10.2016 - 12.2017
- Responsibilities involved daily stock management, usage of various retail tools and organisations of the store making sure its presentable
- Conveyed professionalism and assisted with customer enquiries on products, seeking opportunities to go above and beyond expectations by suggesting products which might interest them.
- Assisted customers with prompt and polite support in-person and via telephone.
- Developed strong rapport with customers and created positive impression of business.
Mail officer
Australia post
11.2016 - 08.2017
- Constantly paying attention to detail to avoid miss sorting parcels, promoting quality and efficacy of service, making sure customers receive their parcels on time, upholding Australia Post values
- Understand the importance of workplace safety through strict regulations of manual handling procedures.
Fashion catwalk backstage assistant
Bridal Wedding Expo Volunteer
06.2015
- Assisted Backstage Manager and Catwalk Show Choreographer in preparation of each fashion show
- Helped in co-ordination of the event and facilitated operations ensuring it runs accordingly.
Food and Beverage
Octopus Hospitality
01.2015 - 01.2016
- In-depth knowledge of menu items and able to clearly communicate and describe suggestions to customers
- Attention to detail when taking orders and delivering services such as appropriate glass and silverware, also noticing when customers require attending to their meal requests
- Understanding the concept of Mise en Place and applied to personal lifestyle
- Completed RSA certificate and developed on communication and problem-solving skills
- Maintaining professional customer service throughout the dining experience.
Education
Associate degree in Fashion Design and Technology -
RMIT
Certification
- Certificate III in Hospitality
- Responsible Service of Alcohol
- Provide First Aid (HLTAID011)
- Provide cardiopulmonary resuscitation (HLTAID009)
- Provide basic emergency life support (HLTAID010)
References
Available upon request.
Timeline
Table games dealer
Crown Casino
03.2018 - Current
Mail officer
Australia post
11.2016 - 08.2017
Retail assistant
Myers
10.2016 - 12.2017
Fashion catwalk backstage assistant
Bridal Wedding Expo Volunteer
06.2015
Food and Beverage
Octopus Hospitality
01.2015 - 01.2016
Associate degree in Fashion Design and Technology -
RMIT
- Certificate III in Hospitality
- Responsible Service of Alcohol
- Provide First Aid (HLTAID011)
- Provide cardiopulmonary resuscitation (HLTAID009)
- Provide basic emergency life support (HLTAID010)