CHARLES K. CHANG

Experienced IT professional with a strong background in client-facing roles including Systems Analyst, Implementation Lead, and Account Manager. Recognized for consistently delivering successful outcomes that drive business optimization and growth. Managed high-profile clients such as JP Morgan Chase, TD Bank, Nestle, Veolia and Red Cross, fostering enduring relationships across diverse sectors including finance, legal, ESG, and NFPs. Led service operations for Local Government Councils at Selected Interventions, collaborating closely with stakeholders to ensure successful project delivery, including business requirements, solution design, and test plans. Active participant in essential sessions such as daily scrums and iteration planning, leveraging persuasive communication skills to align project deliverables with stakeholder expectations and drive error reduction. Specialized in account management, focusing on client relationship nurturing, service enhancement, and account growth within mid-market and government sectors. Proven ability to identify upselling and cross-selling opportunities, particularly in IT infrastructure, cybersecurity, and cloud services, driving sustainable growth and long-term success in competitive markets. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.