Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHARLES GERASIMOV

Sydney,NSW

Summary

Results driven Account Executive with 2+ years experience selling software. With previous proven success, focusing on building quality relationship with clients, lead generation and closing various opportunities simultaneously.


After a short personal hiatus, where I prioritised family health concerns and took time to undergo needed travel, I am eager to re-enter the workforce leveraging my strong Sales background in the dynamic landscape of the SaaS industry.

Overview

5
5
years of professional experience

Work History

Senior Inside Sales Representative

ServiceNow
12.2022 - 12.2023
  • Managed and led the growth of 10 key accounts in WA, responsible for identifying upsell/cross sell opportunities, renewals and Customer Success Support
  • Ran 5x customer cadence calls per week to ensure alignment and opportunity to identify new opportunities.
  • Worked and Led renewal discussions ~180 days before renewal expiry, 6 renewals with 0% churn.
  • FY23 Attainment YTD 12/23: USD $460,000 = 84% - 12 New Business, 6x Renewals & 23 Upsells closed. $550,000 target.


Inside Sales Representative

ServiceNow
12.2021 - 12.2022
  • Led full-cycle sales process for ServiceNow, including strategic prospecting, lead qualification, renewals, product demonstrations, negotiation and closing new and current business.
  • Developed and sustained strategic business relationships in 30 accounts, serving as a trusted advisor and consultant on ServiceNow Workflows relevant to their industry.
  • Collaborated closely with cross-functional teams, including Customer Success, ServiceNow Matter Experts to drive customer engagement and satisfaction.
  • Dynamics CRM, Tableau, Teams, Zoom, Outreach
  • FY22 Attainment: $605k USD at 167% - 9 Net New Business, 12 Renewals, 37 Upsells/Cross sell with 0 customer churn. $365,000 target.

Team Lead - Sales Development

Okta
10.2021 - 12.2021
  • Main point of contact of the SDR team to enhance skillset in the business development process, through Ideal Customer Profiling to effective Cold Calling.
  • Analyse team and individual performance, providing constructive feedback against monthly pipeline quota, incentivising with stretch goals and Weekly SPIFFS.




Senior Sales Development Representative

Okta
11.2020 - 10.2021
  • Prospecting and qualifying quality opportunities within the NSW Government patch.
  • Generated and exceeded 30+ meetings/opportunities per month.
  • Leveraged Ideal Customer Profiling and LinkedIn to prospect with value through cold calling and email outreach.
  • FY21 SDR of the Year for Public Sector at 167% pipeline generation.

Sales Development Representative

Okta
11.2019 - 11.2020
  • Outbound prospecting to identify new business seeking to enhance their Identity & Access Management strategy through multiple channels including cold calling, email outreach and marketing campaigns.
  • Research and analyse key/target accounts to gather relevant information for effective lead qualification.
  • Notable Achievements: SDR of the quarter FY20 - Q1, Q2 at 153%

Business Development Representative

Okta
04.2019 - 11.2019
  • Qualified all inbound leads in the APAC region and scheduled quality researched meetings for Small & Medium Business to Enterprise Account Executives.
  • Notable Achievements:
    FY 19: BDR of the Quarter - Q2/Q3 at 135% pipeline generation

Education

Bachelor of Business & Commerce - Marketing, Marketing Communications

Macquarie University
Sydney
02.2017

Higher School Certificate -

Marist College
02.2013

Skills

    SKILLS & ATTRIBUTES

  • Strategic Account Management
  • Experienced in Full Sales Cycle to close
  • Proficient in Lead Generation
  • Empathetic Listener
  • Strong Relationship building with C-Level and Senior Stakeholders
  • Contract Renewals
  • Customer Success Centric
  • Proficient in Dynamics, Salesforce, Excel, Tableau

Languages

Chinese (Mandarin)
Limited Working

Timeline

Senior Inside Sales Representative

ServiceNow
12.2022 - 12.2023

Inside Sales Representative

ServiceNow
12.2021 - 12.2022

Team Lead - Sales Development

Okta
10.2021 - 12.2021

Senior Sales Development Representative

Okta
11.2020 - 10.2021

Sales Development Representative

Okta
11.2019 - 11.2020

Business Development Representative

Okta
04.2019 - 11.2019

Bachelor of Business & Commerce - Marketing, Marketing Communications

Macquarie University

Higher School Certificate -

Marist College

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CHARLES GERASIMOV