Charles Goff
Oxley,QLD
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Owner/Operations Manager
Brisbane Wholesale Cleaning Supplies
04.2016 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and developed team members to build human capital.
Delivery Driver/Sales
Cleaners Warehouse
07.2014 - 03.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
High School Diploma -
Loganlea State High School
Loganlea, QLD12.1990
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Staff Management
- Marketing
- Team Oversight
- Staff hiring
- Business Development
- Business Administration
- Business marketing
- Negotiation
- Sales Leadership
- Product branding
- Administrative Oversight
- Financial Planning
- Sales management
- Cost Reduction
- Budget Development
- Regulatory Compliance
- Talent Development
- Partnership Development
- Quality Management Systems
- Labor Relations
- Capital pursuit
- KPI Management
- Attention to Detail
- Driven and Determined
- Customer Service
- Entrepreneurial personality
- Team Collaboration and Leadership
- Quality Assurance
- Strategic Decision-Making
- Professional Networking
- Purchasing and planning
- Issue Resolution
- Cost Control and Budgeting
- Budget Control
- Start-Up Operations
Affiliations
- BNI
Timeline
Owner/Operations Manager
Brisbane Wholesale Cleaning Supplies
04.2016 - 12.2023
Delivery Driver/Sales
Cleaners Warehouse
07.2014 - 03.2016
High School Diploma -
Loganlea State High School
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