Summary
Overview
Work History
Education
Skills
Hobbies
Licenses / Certifications
Timeline
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Charles Hughes-Hallett

Perth,WA

Summary

I am a talented team trainer, highly effective at building team cohesion by assisting members to provide high-quality service and understand all roles. I spent a number of years at my previous job as a paintball marshal training newer/less experienced staff, then once I became a manager this was even more prevalent in my day to day work. I may not have much experience in official management roles yet but I'm eager to learn and I have a long history of working in team-based work environments to act as a strong foundation. I have also attained a fair amount of experience working in an office environment and achieving KPI's required for the role.

Overview

9
9
years of professional experience

Work History

Quartermaster

Transperth
11.2021 - 09.2023
  • Conducted regular audits on stock levels, identifying discrepancies and resolving issues promptly.
  • Checked and replenished inventory to maintain optimal operations.
  • Supervised and managed employees during sorting, packaging and return procedures.
  • Handled maintenance reports for orders requested and completed.
  • Managed infringements inbox dealing with over 100 emails per day.

Booking Officer

Sonic Health Plus
11.2019 - 07.2021
  • Entered applicants for The Disability Support Pension's data into computer-based system. Number of applicants entered would range from 150 to 250 per day
  • Observed strict confidentiality guidelines to properly secure information and data.
  • Made outbound calls to applicants to organise appointments. Often made 30 - 50 calls a day
  • Entered appointment details into different computer-based systems so that all relevant parties had access to it
  • Answered phone and provided assistance to callers both to book appointments and answer question or assist in any other way applicant may need
  • Achieved and maintained strict KPI's as part of our contract with Services Australia Centrelink
  • Worked with excel spreadsheets to input and manage information pertaining to applicants for The Disability Support Pension.

Manager

Delta Force Paintball Muchea
05.2018 - 01.2019
  • Efficiently addressed customer issues to ensure quick and successful resolution
  • Assessed cleaning product levels in inventory and ordered stock from appropriate supplier
  • Ensured that trash cans were emptied and all refuse was disposed of properly at end of each shift
  • Managed highly effective team of 12 employees
  • Implemented improved training procedures to better develop new personnel
  • Provided on-site maintenance to obstacles and barricades on fields
  • Regularly cleaned and fixed licensed firearms for customer use
  • Responsible for use and maintenance of compressed air system

Marshal

Delta Force Paintball Bonneys
03.2015 - 05.2018
  • Responsible for explaining price system to customers and proffering appropriate advice on which sales package would best suit their needs
  • Provided instruction to players ages 12 and older in fundamentals and safety rules of licensed firearms and then enforced those safety rules for groups of up to fifty players
  • Administered both on-site and off-site maintenance of paintball guns
  • Took photos of customers to upload to social media

Education

High School Diploma -

Scotch College
Swanbourne, WA
11.2011

Skills

  • Strategic planning
  • Operations management
  • Verbal and written communication
  • Staff management
  • Retail merchandising experience
  • Team building expertise
  • Keyholder experience
  • POS systems expert
  • Computer literate

Hobbies

  • Cross country runner
  • Member of an amateur paintball team with goals of professionalism

Licenses / Certifications

  • First Aid
  • Working at Heights and Confined Spaces
  • RSA
  • Skipper's Ticket
  • C-class Driver's License
  • Fire Arms Awareness Test
  • Open Water Diving PADI

Timeline

Quartermaster

Transperth
11.2021 - 09.2023

Booking Officer

Sonic Health Plus
11.2019 - 07.2021

Manager

Delta Force Paintball Muchea
05.2018 - 01.2019

Marshal

Delta Force Paintball Bonneys
03.2015 - 05.2018

High School Diploma -

Scotch College

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Charles Hughes-Hallett