Charles Kitching
Wulguru,QLD
Summary
Dynamic manager with a proven track record at Townsville Bake Inn, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management and staff training. Recognized for fostering positive customer relationships and maintaining an accident-free driving history while delivering supplies, ensuring satisfaction and loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Patient Transpoter /Operations Assistant
Townsville University Hospital
05.2008 - 04.2022
- Coordinated patient transport between departments, ensuring timely delivery and continuity of care.
- Assisted nursing staff by transporting patients safely while adhering to safety protocols.
- Monitored and maintained equipment used for patient transport, ensuring operational readiness.
- Implemented improved workflows for efficient patient movement within the hospital setting.
- Collaborated with medical teams to streamline communication regarding patient needs during transport.
- Conducted regular safety checks on transport equipment, enhancing overall operational efficiency.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Manger
Townsville Bake Inn
09.2021 - 08.2025
- Oversaw daily operations, ensuring efficiency in production and service delivery.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and maintained positive customer relationships, enhancing satisfaction and loyalty.
- Dealt with the public when staff were away on leave.
- Delivered supplies to customers
Education
High School Diploma -
DE LA SALLE COLLAGE
Dubbo, NSWSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Emergency response
- Accident-free driving history
Timeline
Manger
Townsville Bake Inn
09.2021 - 08.2025
Patient Transpoter /Operations Assistant
Townsville University Hospital
05.2008 - 04.2022
High School Diploma -
DE LA SALLE COLLAGE