Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

CHARLES MACHINI

Richmond

Summary

Operations planning professional with solid foundation in improving operational workflows and process management. Known for strong focus on team collaboration and delivering impactful results. Highly adaptable to changing needs and skilled in resource allocation and strategic planning. Committed in identifying areas of improvement within supply chain operations and implementing effective strategies to enhance performance, reduce costs, and streamline processes. Seeking a challenging position in a dynamic organization where I can leverage my skills and expertise to drive continuous improvement and deliver measurable results.

Overview

9
9
years of professional experience

Work History

Supply Operations Planner/Performance Analyst

NHP Electrical Engineering Products
08.2022 - 04.2025
  • Develop and maintain Power BI dashboards and reports, providing actionable insights to support data-driven decision-making
  • Conducted in-depth analysis of supply chain operations, focusing on key performance metrics and operational processes
  • Forecasted demand accurately using historical data analysis, resulting in better resource allocation and optimal inventory levels.
  • Cultivated strong relationships with suppliers and vendors, ensuring open communication channels were maintained at all times to address any issues promptly.
  • Analyzed operational data regularly to identify trends, patterns, or anomalies that required further investigation or action from management teams.
  • Implemented data-driven strategies for performance improvements that led to increased overall efficiency within the organization.
  • Collaborated with sales and marketing departments to develop coordinated strategies for maximizing revenue generation across multiple channels.
  • Managed cross-functional teams effectively, fostering collaboration and a positive work environment for all team members.
  • Fostered a culture of continuous improvement by championing the use of analytics-based decision making throughout the organization.

Supply Planner

NHP Electrical Engineering Products
04.2021 - 08.2022
  • Implemented a supplier performance evaluation system, resulting in improved overall service quality and cost control measures.
  • Managed procurement activities including sourcing, negotiation, contracting, and supplier qualification for multiple categories of products.
  • Reconciled supply capability with the market's demand and ensure sufficient Customer Service Level at optimal cost and stocks
  • Organized and maintained correct inventory levels to drive highest turns possible on inventory.
  • Understanding Supplier and Supply Chain constraints and provide recommendations to optimise ordering patterns and frequency
  • Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
  • Collaborated with cross-functional teams to develop demand forecasts, ensuring adequate stock levels to meet customer needs.
  • Streamlined warehouse operations by identifying areas for improvement and implementing best practices in inventory management.
  • Enhanced supplier relationships, fostering collaboration to ensure timely deliveries and resolve disputes.
  • Reduced shipping costs for the company by negotiating better contracts with suppliers and carriers.

Operations Specialist

Apple
11.2018 - 04.2021
  • Coordinating on-site product repairs, maintenance, and service works with store teams and Apple Preservation to minimize disruption to store operations
  • Management of internal databases containing sensitive customer and company information
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Training and onboarding new staff members
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.
  • Ensuring team has support, knowledge and resources required to maintain product availability
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.

Customer Service Associate

Coles
07.2017 - 09.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Head Runner - Casual

Atlantic Group (Formula 1 Grand Prix)
03.2016 - 03.2018
  • Coordinating with Formula 1 Grand Prix organisers to ensure high level customer service for corporate marquee attendees
  • Constant communication with suppliers to ensure stock is delivered on time
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Monitored supplies of key inventory items.
  • Ran errands for various employees throughout company.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Brand Ambassador

Direct to Consumer (D2C)
06.2016 - 01.2017
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product advice.

Education

Bachelor of Business - Supply Chain Management and Logistics, Minor in Information Systems

RMIT University
12.2019

Foundation Year - undefined

Monash College
06.2016

Cambridge International AS Levels - undefined

St George's College
01.2015

Skills

  • Supply chain optimization
  • Warehouse management
  • Demand forecasting
  • Logistics management
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Reliability
  • Critical thinking
  • Excellent communication
  • Supplier relationship management
  • Effective communication
  • Experienced in evaluating performance metrics in supply chains
  • Goal setting
  • Contract negotiation
  • Data management expertise
  • Experienced with Microsoft Excel, SQL, Tableau, and Power BI
  • Experienced in creating performance dashboards
  • Team collaboration skills
  • Ability to simplify complex concepts for various audiences

Interests

  • Adventure Travel
  • Gym
  • Music
  • Playing Sports
  • Fashion and Style
  • Personal Development and Self-Improvement

Timeline

Supply Operations Planner/Performance Analyst

NHP Electrical Engineering Products
08.2022 - 04.2025

Supply Planner

NHP Electrical Engineering Products
04.2021 - 08.2022

Operations Specialist

Apple
11.2018 - 04.2021

Customer Service Associate

Coles
07.2017 - 09.2018

Brand Ambassador

Direct to Consumer (D2C)
06.2016 - 01.2017

Head Runner - Casual

Atlantic Group (Formula 1 Grand Prix)
03.2016 - 03.2018

Foundation Year - undefined

Monash College

Cambridge International AS Levels - undefined

St George's College

Bachelor of Business - Supply Chain Management and Logistics, Minor in Information Systems

RMIT University

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