Charles McLennan
Umina Beach,Australia
Summary
Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over extensive industry career to long-term position.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Training Specialist
BaptistCare
Baulkham Hills, Australia
05.2022 - Current
- Developed and evaluated face-to-face training programs to enhance participant engagement.
- Conducted remote online training for individual and small group sessions.
- Created training documentation and videos to support learning objectives.
- Collaborated with internal and external subject matter experts to ensure content relevance.
- Designed and developed eLearning modules to facilitate flexible learning.
- Created and maintained courses in learning management system for streamlined access.
- Provided backup support and administration for risk management system operations.
- Performed extensive interstate travel to deliver training initiatives.
System & Software Training
Sterland Computing
Erina, Australia
01.2019 - 05.2022
- Developed comprehensive training plans for new users of ERP solution.
- Conducted onsite group training sessions, ensuring efficient onboarding.
- Facilitated remote training for individuals and small groups to enhance user understanding.
- Designed and delivered engaging online training webinars for broader reach.
- Provided onsite support to new customers during go-live phase.
- Created training documentation and instructional videos to aid user learning.
- Offered priority support services for new customers to address urgent needs.
- Trained internal staff on new features, improving overall skill levels within support team.
Training & Helpdesk Officer
Macquarie University
North Ryde, Australia
10.2017 - 01.2019
- Conducted training sessions for end users of CRM solution, catering to individuals and large groups.
- Managed helpdesk operations and provided technical support to users.
- Oversaw casual employee management, ensuring optimal staffing levels.
- Coordinated distribution and inventory management of IT stock.
- Maintained and updated alumni database for effective communication.
- Traveled internationally to represent organization at conferences.
- Authored manuals and training documentation to facilitate user onboarding.
National POS Software & Training Manager
Riva POS Hospitality Solutions
Eastwood, Australia
11.2002 - 10.2017
- Conducted training sessions for clients and staff, ranging from individuals to large groups.
- Provided customer support through help desk operations and resolved inquiries efficiently.
- Managed installation and configuration of computer systems at client sites.
- Reviewed products and implemented software solutions to enhance operational effectiveness.
- Executed hardware repairs to ensure optimal performance of systems.
- Oversaw database management and computer networking tasks for seamless operations.
- Directed project management for site rollouts, ensuring timely execution of objectives.
- Traveled interstate and internationally to deliver training programs; developed manuals and training documentation.
Education
Certificate IV - Training & Assessment
TAFE
St Leonards, NSW01.2016
Bachelor of Business - Information Systems
Edith Cowan University
Joondalup, WA01.2002
Year 12 Graduate -
Scotch College
Swanbourne, WA01.1994
Skills
- Workplace learning facilitation
- Assessment planning and execution
- Learning program design
- Work skill instruction
- Competence assessment and validation
- Business intelligence technologies
- CRM and LMS knowledge
- Written and oral communication
- Training expertise
- Support capabilities
- Responsibility and flexibility
- Project management proficiency
- Multitasking skills
- Internal staff management
- System implementation and testing
- Microsoft Office proficiency
- Basic accounting knowledge
Affiliations
- Swimming
- AFL (Fremantle Dockers fan!)
- Bagpiping
- Music
Languages
Danish
Professional
Certification
- Certificate IV in Training & Assessment
- Full C and R class driver license
References
References available upon request.
Timeline
IT Training Specialist
BaptistCare
05.2022 - Current
System & Software Training
Sterland Computing
01.2019 - 05.2022
Training & Helpdesk Officer
Macquarie University
10.2017 - 01.2019
National POS Software & Training Manager
Riva POS Hospitality Solutions
11.2002 - 10.2017
Certificate IV - Training & Assessment
TAFE
Bachelor of Business - Information Systems
Edith Cowan University
Year 12 Graduate -
Scotch College