Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over extensive industry career to long-term position.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Training Specialist
BaptistCare
Baulkham Hills, Australia
05.2022 - Current
Developed and evaluated face-to-face training programs to enhance participant engagement.
Conducted remote online training for individual and small group sessions.
Created training documentation and videos to support learning objectives.
Collaborated with internal and external subject matter experts to ensure content relevance.
Designed and developed eLearning modules to facilitate flexible learning.
Created and maintained courses in learning management system for streamlined access.
Provided backup support and administration for risk management system operations.
Performed extensive interstate travel to deliver training initiatives.
System & Software Training
Sterland Computing
Erina, Australia
01.2019 - 05.2022
Developed comprehensive training plans for new users of ERP solution.
Conducted onsite group training sessions, ensuring efficient onboarding.
Facilitated remote training for individuals and small groups to enhance user understanding.
Designed and delivered engaging online training webinars for broader reach.
Provided onsite support to new customers during go-live phase.
Created training documentation and instructional videos to aid user learning.
Offered priority support services for new customers to address urgent needs.
Trained internal staff on new features, improving overall skill levels within support team.
Training & Helpdesk Officer
Macquarie University
North Ryde, Australia
10.2017 - 01.2019
Conducted training sessions for end users of CRM solution, catering to individuals and large groups.
Managed helpdesk operations and provided technical support to users.
Certification Program Coordinator at Society of Consumer Affairs Professionals (SOCAP)Certification Program Coordinator at Society of Consumer Affairs Professionals (SOCAP)