Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Charles McLennan

Umina Beach,Australia

Summary

Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over extensive industry career to long-term position.

Overview

23
23
years of professional experience
1
1
Certification

Work History

IT Training Specialist

BaptistCare
Baulkham Hills, Australia
05.2022 - Current
  • Developed and evaluated face-to-face training programs to enhance participant engagement.
  • Conducted remote online training for individual and small group sessions.
  • Created training documentation and videos to support learning objectives.
  • Collaborated with internal and external subject matter experts to ensure content relevance.
  • Designed and developed eLearning modules to facilitate flexible learning.
  • Created and maintained courses in learning management system for streamlined access.
  • Provided backup support and administration for risk management system operations.
  • Performed extensive interstate travel to deliver training initiatives.

System & Software Training

Sterland Computing
Erina, Australia
01.2019 - 05.2022
  • Developed comprehensive training plans for new users of ERP solution.
  • Conducted onsite group training sessions, ensuring efficient onboarding.
  • Facilitated remote training for individuals and small groups to enhance user understanding.
  • Designed and delivered engaging online training webinars for broader reach.
  • Provided onsite support to new customers during go-live phase.
  • Created training documentation and instructional videos to aid user learning.
  • Offered priority support services for new customers to address urgent needs.
  • Trained internal staff on new features, improving overall skill levels within support team.

Training & Helpdesk Officer

Macquarie University
North Ryde, Australia
10.2017 - 01.2019
  • Conducted training sessions for end users of CRM solution, catering to individuals and large groups.
  • Managed helpdesk operations and provided technical support to users.
  • Oversaw casual employee management, ensuring optimal staffing levels.
  • Coordinated distribution and inventory management of IT stock.
  • Maintained and updated alumni database for effective communication.
  • Traveled internationally to represent organization at conferences.
  • Authored manuals and training documentation to facilitate user onboarding.

National POS Software & Training Manager

Riva POS Hospitality Solutions
Eastwood, Australia
11.2002 - 10.2017
  • Conducted training sessions for clients and staff, ranging from individuals to large groups.
  • Provided customer support through help desk operations and resolved inquiries efficiently.
  • Managed installation and configuration of computer systems at client sites.
  • Reviewed products and implemented software solutions to enhance operational effectiveness.
  • Executed hardware repairs to ensure optimal performance of systems.
  • Oversaw database management and computer networking tasks for seamless operations.
  • Directed project management for site rollouts, ensuring timely execution of objectives.
  • Traveled interstate and internationally to deliver training programs; developed manuals and training documentation.

Education

Certificate IV - Training & Assessment

TAFE
St Leonards, NSW
01.2016

Bachelor of Business - Information Systems

Edith Cowan University
Joondalup, WA
01.2002

Year 12 Graduate -

Scotch College
Swanbourne, WA
01.1994

Skills

  • Workplace learning facilitation
  • Assessment planning and execution
  • Learning program design
  • Work skill instruction
  • Competence assessment and validation
  • Business intelligence technologies
  • CRM and LMS knowledge
  • Written and oral communication
  • Training expertise
  • Support capabilities
  • Responsibility and flexibility
  • Project management proficiency
  • Multitasking skills
  • Internal staff management
  • System implementation and testing
  • Microsoft Office proficiency
  • Basic accounting knowledge

Affiliations

  • Swimming
  • AFL (Fremantle Dockers fan!)
  • Bagpiping
  • Music

Languages

Danish
Professional

Certification

  • Certificate IV in Training & Assessment
  • Full C and R class driver license

References

References available upon request.

Timeline

IT Training Specialist

BaptistCare
05.2022 - Current

System & Software Training

Sterland Computing
01.2019 - 05.2022

Training & Helpdesk Officer

Macquarie University
10.2017 - 01.2019

National POS Software & Training Manager

Riva POS Hospitality Solutions
11.2002 - 10.2017

Certificate IV - Training & Assessment

TAFE

Bachelor of Business - Information Systems

Edith Cowan University

Year 12 Graduate -

Scotch College
Charles McLennan