Charles Mendes
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 44 years in Transport and Logistics industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Motivated Shift Supervisor experienced in diverse environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 44 years of experience to improve operations. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
43
43
years of professional experience
Work History
Shift Supervisor
Australia Post
06.1980 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Delivered successful training to more than 600 employees during tenure, educating on successful work processes and productivity strategies.
- Documented daily production and materials usage in Excel to track data.
- Developed job assignments production team, planned production schedules and strengthened organization of task flows.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Developed and implemented new processes and procedures to streamline operations.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated project workflows for departments.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Education
Associate Diploma Business Management - Business
Queensland TAFE
South Brisbane09.1991
Skills
- Customer-Oriented
- Consulting
- Schedule Oversight
- Revenue Benchmarks
- Financial Management
- Negotiation
- Staff Scheduling
- Project Management
- Business Administration
- Search Engine Optimization
- Safety Awareness
- Safety Understanding
- Strategic Planning
- Production Management
- Operations Management
- Staff Development
- Business Development
- Inventory Control and Record Keeping
- Document Management
- Inventory Management
- Business Planning
- Continuous Improvement
- Training and Mentoring
- Conflict Resolution Techniques
- Schedule Management
- Staff Management
Timeline
Shift Supervisor
Australia Post
06.1980 - Current
Associate Diploma Business Management - Business
Queensland TAFE