Charles Mesiku

Competent and effective operation of voice picking equipment and EPJs to assemble orders for Drakes supermarkets in what is a physically demanding role that requires diligence and consistency in order to meet performance targets.

• EPJ operation: Conducting pre-shift safety checklist, powering up, centering, battery charging & changing, maintaining safe distances and travelling most direct routes to pick locations, using consistent pace, following assigned traffic patterns, giving way, making eye contact, sounding horns, etc.
• Brave WMS voice-picking system competency: Powering on, pairing, signing on & off, creating voice templates, accepting & handing over orders, mastering phonetic alphabet, check-digits, and voice commands that retrieve location & order-specific information.
• Pallet construction & manual handling: Ensuring stability, even weight distribution, damage prevention and food safety by using entire pallet surface, interlocking cases, noting and removing damaged stock, maintaining correct temperatures and proper orientation of cases, making sure to keep liquids upright at all times. Up to 25kgs repetitive lifting for 8-10 hour shifts.
• General warehousing duties: Printing, labelling, wrapping (manual & automated), staging, loading & unloading. Keeping work areas safe, clean and free of debris by taking initiative to clean spills and put up appropriate signage, placing cardboard, wrapping, taping, wood, plastic etc., in appropriate areas for disposal, noting and reporting hazards & damaged stock.
• KPIs & performance: Achieved and exceeded safety, accuracy, performance and attendance targets.

Accurately, safely and competently fulfilled orders for Woolworths stores within a large, high-volume, and fast-paced distribution centre using voice picking software and electronic picking machinery.

• Voice picking: Mastered Blue Yonder voice-picking software and efficiently performed picking tasks including pairing devices, signing in, receiving orders, confirming codes, quantities, weights and issuing common Talkman commands that retrieve order-specific information when required.
• Electronic Pallet Jack operation: Safely and efficiently navigated warehouse using Toyota EPJs by taking most direct routes to critical locations such as pick slots, pallet bays and staging areas. Carried out necessary safety checks and start-up procedures and adhered to warehouse traffic management plan by maintaining safe distances, giving way to pedestrians and RF operators, sounding horns and establishing eye contact.
• Pallet construction & manual handling: Packed items weighing up to 25kgs consistently and demonstrated ability to efficiently pack multidimensional cartons onto standard and non-standard pallets. Minimised damage and maintained stability during transportation through careful handling of fragile items, proper orientation and secure wrapping.
• General warehousing duties: Competently picked produce, chilled, confectionary and grocery items with demonstrated ability to easily move between various temperature zones making sure to keep stock at appropriate temperatures to prevent spoilage. Printed and applied correct labels staging pallets in correct despatch lanes to prevent shipping errors. Completed regular cycle counts to maintain accurate inventory records.
• Workplace safety & general housekeeping: Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times and contributed to the reduction of workplace accidents by following SOPs when operating machinery and moving heavy items. Reported safety hazards and took initiative to remove debris and clean spillages, storing equipment, machinery and tools in designated locations. Removed empty pallets, cardboard, plastic ties, and other debris from unboxing to trash.
• Teamwork and collaboration: Actively participated in group meetings and provided feedback on potential improvements and often obliged to help new team members complete picks at the end of the shift, a responsibility typically given to more reliable and consistent pickers.
• Attainment of performance targets: Consistently met and exceeded productivity targets while maintaining high standards for quality, accuracy and safety. 12 week 118% average performance with corresponding 99% accuracy over 6 random audits.

Fast-paced production line role involving the preparation, processing, and packaging of a large variety of baked goods and pastry items for various retail and wholesale outlets as part of one of Australia's oldest established bakeries.

• Machine operation: Safely and responsibly operated, troubleshot, and maintained various industrial food processing equipment such as hopper feeders, mixers, ovens, deep fryers, and pressure cookers to produce quality baked goods and pastry items. Performed equipment/tool changeovers for different product runs and reduced downtimes by cleaning and sanitizing machinery between production runs.
• Food production & processing: Prepared and loaded ingredients for processing, ensuring accurate measurements according to recipe specifications and performed batch mixing, proofing, baking, cooling and tasks achieving consistent product quality by adjusting processes as needed. Maintained ingredients and supplies inventories, enabling timely stock replenishment.
• Quality control: Ensured consistent product quality and waste reduction by conducting thorough inspections and adhering to strict food safety guidelines. Checked products for grade, colour, and size and removed items from line that did not meet quality standards. Kept accurate records of production numbers in order to achieve agreed standards and allow management to track progress and set future goals effectively.
• Packaging and storage: Reviewed order slips, picked, packaged, wrapped and stored or staged finished goods using hand trucks and pallet jacks. Minimized product loss by carefully inspecting items for defects or damage before packaging them for shipment.
• Hygiene, sanitation & food safety: Complied with food storage and handling procedures for safe, hygienic operations and kept machines and work areas clean, organized, and properly sanitized at all times. Performed regular scheduled deep cleans of all equipment and machinery as well as working in hygiene department which involved washing and sanitizing all equipment used during the shift using commercial cleaning equipment and solvents.

Multifaceted and autonomous labouring and contracting role involving tasks required in the production, harvesting, processing, grading, sorting and packaging agricultural produce on a commercial scale.

• Soil preparation and planting: Analyzed soil to measure pH, minerals and organic content to judge best fertilizer and amendments for maximum crop production and large-scale planting of citrus, vines, almonds and an assortment of other micro-greens. Applied horticultural techniques such as budding and grafting for faster crop production.
• Crop maintenance: Supported successful harvests through diligent planting, weeding, and pruning efforts. Inspected crops for signs of pests and disease and implemented necessary control measures. Applied nutrients to soil to enhance crop growth and development and irrigated farm soil performing repairs and routine maintenance on pipes and pumps.
• Harvesting, grading & sorting: Selected fruit to be harvested by studying size, shape, and colour and utilized appropriate tools to pick and trim large volumes of fruits and vegetables to quality standard discarding damaged fruits to improve harvest quality.
• Sorted, graded and packed fresh produce for distribution which involved operating sorting and grading machinery as well as forklifts and pallet jacks to stage graded produce at despatch areas
• Machine operation & general labouring: Operated quad bikes, forklifts and a host of power tools such as electric secateurs, chainsaws, angle grinders, nail guns, automated digging equipment, etc.
• Assisted in the construction and repair of fences, barns, sheds, and other infrastructure necessary for successful farm operation and improved productivity by operating and maintaining various types of farm equipment.

Telephone-based customer service role requiring effective communication that involved placing and amending customer orders, cross-selling, up-selling, complaints resolution and data entry.

• Effective communication: Provided satisfactory customer service by taking calls quickly and promptly answering questions. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor team.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service and reduced call resolution time through efficient problem-solving and communication skills.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Sales & product knowledge: Generated leads and closed sales orders via cold and warm leads, both inbound and outbound and identified potential sales opportunities during interactions, up-selling and cross-selling products or services when appropriate.
• Data entry & CRM: Documented and detailed calls and complaints using call centre's CRM database.
• Created, managed and updated online customer accounts, processed and mailed out catalogue requests and addressed email enquiries in a timely and professional manner.
• Complaints resolution: Served as an escalation point for unresolved complaints, working collaboratively with colleagues to find satisfactory resolutions and aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward customer's experiences.

Heavy-industry production and manufacturing role involving the operation of sheet metal press machinery in the fabrication of car and motorbike components for Holden, Ford, Toyota, and Harley-Davidson respectively.

• Safely operated industrial metal press machinery to manufacture car and motorbike components including bonnets, boots, guards, wheels, and spokes.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
• Managed inventory levels to prevent production delays.
• Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
• Enhanced product quality by meticulously grinding, sanding, and polishing metal surfaces.
• Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units and improved product quality with thorough inspections and adjustments to machine settings as needed.
• Helped with change-overs and set up to assist with job preparation and production functions.
• Maintained accurate production records to ensure proper tracking and reporting of key performance metrics.
• Met production targets and tight deadlines by collaborating closely with team members and effective time management skills.