CHARLES NWAORGU
Glenmore Park
Summary
Experienced Wellbeing Support Coordinator and Case Manager with a proven track record of coordinating community outreach programs, handling wellness projects, and providing excellent customer service. Skilled in needs assessment, treatment planning, and interdisciplinary collaboration. Strong communication and problem-solving abilities, with expertise in emotional health care and trauma-informed care practices. Proficient in Microsoft Office Suite and experienced in staff management.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Pastoral practitioner (family Wellbeing Support )
Uniting - community service
Western Sydney
05.2022 - Current
- Coordinate with volunteers who applies for volunteering work at IMC.
- Coordinate schedules and activities for community and corporate programs.
- Maintained accurate records of all customer interactions and transactions for future reference.
- Provided technical support to customers over the phone, responding promptly and professionally to inquiries.
- Organized daily workloads, prioritizing tasks and ensuring customer satisfaction.
- Collaborated with other departments to ensure customer needs were met in a timely fashion.
- Performed data entry into various systems including CRM databases, updating customer information as required.
- Created process documents outlining procedures for various operational processes within the company.
- Analyzed customer feedback on products and services, making recommendations for improvement.
- Identified potential opportunities for process optimization within the organization's existing workflow.
- Monitored progress of projects assigned to other team members, providing assistance when needed.
- Maintained and updated employee records and personnel files.
- Scheduled appointments and worked with leaders to manage time and maintain department calendar.
- Stayed up-to-date on company procedures, policies and benefits to keep employees informed of changes.
- Maintained office calendar, including scheduling appointments and meetings.
- Coordinated resources and obtained information for special projects and assignments.
- Collaborated with team members to develop and implement processes.
- Processed invoices and prepared expense reports.
- Ordered office supplies to maintain optimum stock levels.
- Facilitated onboarding and training process of new employees.
- Created reports and presentations using Microsoft Office Suite.
- Resolved escalated complaints and answered questions regarding policies and procedures.
- Coordinated with service providers to facilitate on-site maintenance and repair work.
- Provided guidance and mentorship to junior staff members when needed.
- Conducted assessments to evaluate client needs and progress regularly.
- Provided direct support to individuals in community service programs.
- Facilitated group activities to promote social interaction and engagement.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Offered guidance around setting realistic goals for recovery based on individual strengths and limitations.
- Monitored patient progress over time utilizing standardized scales and assessments tools.
- Encouraged clients to utilize positive coping mechanisms such as mindfulness exercises, relaxation techniques or physical activity.
- Adhered to ethical standards set forth by professional licensing boards as well as agency policies and procedures.
- Documented all patient interactions within electronic medical record systems according to HIPAA guidelines.
- Assisted individuals in identifying early warning signs of relapse or deterioration in order to prevent further decline or crisis situations.
- Educated clients about the impact of stress, substance abuse and other lifestyle choices on their overall wellbeing.
- Provided crisis intervention services during times of acute distress or emergency situations.
- Worked with patients and families to design care plans.
- Provided emotional support to individuals facing life challenges and crises.
- Collaborated with healthcare providers to ensure comprehensive client support services.
- Developed personalized care plans tailored to individual client needs and goals.
- Facilitated group counseling sessions to promote healing and community connections.
- Maintained confidential records of client interactions and progress reports diligently.
- Led workshops on stress management and personal development techniques effectively.
- Provided individual, family, and group counseling sessions to clients.
- Presided over religious ceremonies such as baptisms, weddings, funerals, and ordinations.
- Maintained accurate records regarding all interactions with clients including progress notes and outcomes.
- Facilitated therapeutic conversations within a faith-based environment.
- Participated in professional development activities such as conferences and workshops that focus on pastoral counseling strategies.
- Advised families facing difficult decisions about end-of-life care options from a faith-based perspective.
- Composed sermons addressing issues pertinent to the lives of parishioners.
- Assessed client needs through the use of psychosocial evaluations and other forms of assessments.
- Encouraged spiritual growth by facilitating weekly bible study groups.
- Developed pastoral care plans for individuals in need of spiritual guidance.
- Provided crisis intervention services during times of personal or communal distress.
- Conducted pastoral interviews with members of congregations to discuss their particular concerns.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Encouraged development of relevant skills to help overcome specific concerns.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
- Met with patients to discuss needs, conduct tests and evaluate clinical presentations.
Therapeutic Support Worker (causal)
Life Without Barrier
Bella Vista
01.2015 - Current
- Safely drove 2-4 clients to social activities and appointments.
- Assisted patients with self-administered medications through oral and sprige.
- Checked medication schedules and patient needs to enforce correct medication administration.
- Facilitated therapeutic programs for individuals with mental health challenges.
- Collaborated with multidisciplinary teams to develop treatment plans.
- Conducted assessments to identify client needs and progress.
- Implemented intervention strategies to support client well-being.
- Provided crisis intervention and emotional support during difficult situations.
- Maintained accurate documentation of client interactions and progress notes.
- Educated clients on coping strategies and life skills development.
- Trained and mentored junior staff on program delivery techniques.
- Utilized evidence-based practices such as cognitive behavioral therapy when working with clients.
- Educated families about mental health issues related to their child's condition or diagnosis.
- Assessed level of functioning in areas such as communication, cognition, self-care.
- Collaborated with other agencies involved in the care of the client.
- Monitored client's daily activities to ensure safety and compliance with program rules.
- Facilitated individual, family, and group therapy sessions with adolescents.
- Created an atmosphere conducive to positive change through reinforcement of appropriate behaviors.
- Conducted risk assessments of clients' behaviors and psychological conditions.
- Assisted in the development of educational programs tailored to meet the specific needs of each client.
- Supported clients in developing independent living skills such as budgeting, parenting, nutrition, hygiene.
- Engaged in community outreach activities to increase awareness of available resources for at-risk youth.
- Maintained professional boundaries with clients while providing support and encouragement during treatment process.
- Provided direct supervision and guidance to at-risk youth in a therapeutic setting.
- Identified potential barriers preventing successful transition from residential care back into the community.
- Developed behavior plans for clients based on their individual needs.
- Coached clients on social skills development and problem solving techniques.
- Participated in weekly clinical meetings to discuss case management strategies for clients.
- Ensured that all documentation was completed accurately and timely according to agency standards.
- Provided crisis intervention services when needed by utilizing de-escalation techniques.
- Documented staff information, service plans, treatment reports and progress notes.
- Tracked incoming patient information, intervention plans and patient responses to treatment.
- Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.
- Delivered appropriate therapy based on diagnosis and individual needs.
- Performed comprehensive assessments for each patient.
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Utilized meditation, guided imagery and reiki with patients and families.
- Led group therapy for students with focus on self-advocacy and empowerment.
- Facilitated and obtained appropriate authorizations for care.
- Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
- Assisted individuals with daily living activities and personal care needs.
- Provided emotional support and companionship to clients in various settings.
- Facilitated social activities to enhance client engagement and well-being.
- Trained new staff on company protocols and best care practices.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Assisted clients with personal care, such as showering and dressing.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Provided emotional and practical support to vulnerable adults.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Organised leisure activities for clients in the community.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Facilitated weekly group meetings, listened, offered compassion and supported members.
- Participated in professional development and training sessions to enhance care quality and support provided.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Supported clients in managing finances and budgeting, ensuring their well-being and financial stability.
- Advocated for clients' rights and interests within the community and various institutions.
- Acted as role model for clients by exhibiting positive behaviors.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Performed psychosocial assessments and documented casework.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
- Organized and compiled socio-psychiatric case histories to facilitate accurate diagnoses.
Case Manager
Settlement Services International Pty
Parramatta
01.2021 - 05.2022
- Coordinated client services and support for diverse communities.
- Coordinated client assessments and developed personalized support plans.
- Facilitated access to community resources and services for diverse populations.
- Monitored client progress and adjusted interventions as needed.
- Collaborated with stakeholders to enhance service delivery strategies.
- Conducted regular case reviews to ensure compliance with organizational standards.
- Provided crisis intervention and conflict resolution support to clients.
- Educated clients on rights, responsibilities, and available services.
- Maintained accurate case documentation and reporting in compliance with regulations.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Compiled reports on cases and submitted them to supervisors as required.
- Conducted home visits to assess the safety of living environments for clients.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Transitioned clients to different providers based on progress or needs.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Reviewed treatment plans against individual goals and healthcare standards.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Supported family members by providing information on local support groups.
- Attended court hearings as a representative of the organization when needed.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Organized group activities to provide socialization opportunities for clients.
- Conducted initial assessments to determine client eligibility for programs and services.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Identified barriers to client success and developed strategies to overcome them.
- Educated clients and their families about their rights and available community resources.
- Utilized case management software and databases for efficient information tracking.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Provided referrals to appropriate medical, mental health, and social services.
- Developed and maintained relationships with community resources and service providers.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Maintained confidentiality and adhered to professional ethics and standards.
- Assisted clients in setting realistic goals and developing action plans.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Assessed and identified service delivery challenges and opportunities within local area.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Represented organizations in relations with governmental and media institutions.
- Collaborated with local organizations to enhance community resources and support.
- Developed educational programs for community engagement and awareness.
- Conducted outreach activities to promote educational initiatives and events.
- Assessed client needs and developed individualized service plans.
- Coordinated resources and referrals for community support services.
- Facilitated communication between clients and service providers effectively.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Participated in multidisciplinary teams to review and plan client care.
- Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
- Advocated on behalf of clients to secure necessary services and support.
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.
- Assisted homeless clients with procuring mental health support and other various community resources.
Mental Health Support worker (causal)
Positive Care Solutions
02.2019 - 06.2021
- Provided emotional support to clients coping with mental health challenges.
- Assisted clients in developing coping strategies and life skills.
- Facilitated group therapy sessions to promote social interaction and healing.
- Monitored client behavior and reported changes to the team.
- Collaborated with healthcare professionals to coordinate care efforts.
- Educated clients on coping strategies and mental health resources.
- Maintained accurate documentation of client progress and incidents.
- Supported daily living activities to promote independence among clients.
- Provided emotional and psychological support to clients in crisis situations.
- Collaborated with other professionals to coordinate services for clients.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Assisted clients in developing individualized treatment plans and goals.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
- Developed educational materials for use during group therapy sessions or individual counseling sessions.
- Monitored client progress toward meeting goals outlined in their treatment plan.
- Maintained accurate records of client interactions using an electronic health record system.
- Facilitated group therapy sessions on topics such as anger management, coping skills, self-esteem.
- Educated clients about mental health issues and available community resources.
- Provided mental health support services to members and families.
- Conducted assessments of client needs, strengths and resources.
- Provided referrals to appropriate mental health providers or community services as needed.
- Encouraged positive behaviors through rewards systems or incentives programs.
- Adhered to ethical standards set forth by professional organizations such as The American Psychological Association.
- Responded promptly to crisis calls from clients or family members.
- Performed outreach activities within the community to promote mental health awareness.
- Supported family members of clients by providing psychoeducation and counseling interventions.
- Participated in case conferences to discuss client progress and formulate new treatment strategies.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Completed home visits of transitioned clients to monitor stability while living in community.
- Used meditation, play therapy and visualization to support clients in meeting therapeutic goals.
- Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Devised community-based programs focused on combating specific problems.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Collected information about clients through interviews, observation, or tests.
- Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
- Engaged patients in therapeutic activities to promote social skills and community integration.
- Advocated for patients' rights and access to necessary health care services.
- Provided support for individuals struggling with substance abuse in conjunction with mental health issues.
- Documented all patient interactions, treatment plans, and progress notes in electronic health records.
- Utilized evidence-based practices to guide treatment interventions.
- Assisted patients in developing life skills for improved independence.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Presented social programs to educate community and improve participation in counseling services.
- Implemented behavior management strategies to promote positive interactions.
- Facilitated group activities to enhance socialization and skill-building among clients.
- Communicated effectively with families regarding client well-being and updates.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Provided emotional and practical support to vulnerable adults.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Facilitated weekly group meetings, listened, offered compassion and supported members.
- Collaborated with multidisciplinary teams to create tailored care plans.
- Ensured a safe and clean environment by following health and safety protocols.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Case Manager
Mission Australia-Homelessness Outreach Prevention and Rapid Rehousing Service (HOPARRS)
11.2018 - 12.2020
- Conducted a comprehensive psycho-social assessment in collaboration with the treatment team.
- Provided assistance with daily living skills and monitored clients progress by documenting through behavioral charts.
- Handled crisis intervention as necessary including but not limited to conflict resolution, one on one or group counseling at the group home.
- Assisted a treatment team of nurses, social workers, psychiatrists and psychologists to carry out patient's individualized treatment plans.
- Led or co-led a variety of therapeutic groups addressing topics that included substance abuse, self-injurious behavior, family dynamics, and impulsive behaviors.
- Encouraged patients to utilize new skills acquired in a crisis situation.
- Kept accurate and timely documentation on patients that was utilized by multi-disciplinary team in the development of clinical plan and to measure patient compliance with treatment.
- Developed, implemented and documented status of children's health and wellbeing.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Documented all progress in treatment plans, educational and recreational activities and maintained updated case records.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Coordinated with courts and community agencies for supportive services.
- Screened, interviewed and selected foster parents.
- Developed relationships with juveniles aged out of foster care system and assisted in finding permanent housing through Section 8 programs.
- Managed caseload of 15 families, including screening and investigation, child removal processes, permanency planning, and family resource support.
- Planned meetings for veterans to find treatment, form community and have support and collected data for each meeting.
- Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
- Created treatment or service plan meeting each client's individualized needs.
- Performed case management functions, including discharge planning, placement monitoring and crisis intervention.
- Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
- Assessed needs of each client and recommended appropriate services and resources.
- Participated in court proceedings by making recommendations for permanency planning and providing expert testimony.
- Managed caseload of 10-20 and provided behavioral analysis and therapeutic treatment planning for clients while implementing coping skills techniques.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Coordinated with community resources to facilitate client access to services.
- Advocated for clients' rights and needs within various agencies.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
- Assisted patients needing additional support by scheduling and managing appointments.
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.
- Built trust and rapport with clients to facilitate effective support.
- Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
- Counseled clients on available resources within the community that could help meet their needs.
Disability Support Worker ( causal)
Northcutt Disability Services
10.2015 - 09.2018
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Worked with children diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients.
- Assisted clients with daily living activities and personal care needs.
- Advocated for client rights and access to resources in the community.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Transported clients to appointments, social events, and other activities as needed.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Developed strategies to help individuals cope with their disability.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Improved resident and staff engagement through group activities.
- Created detailed and individualized plans to best support patients.
- Supervised counseling and supportive services provided to clients and assessed needs of foster children placed in foster families and boarding homes.
- Determined clients eligibility and suitability for programs by performing intake interviews, including bio-psycho-social assessments.
- Monitored protection and stabilization of children and families.
- Reunited families and facilitated foster and kinship adoptions.
- Facilitated distribution of educational materials and other information on various topics, including subject such as Type and Typ.
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Maintained accurate records of client progress and documentation of all contacts with clients.
- Implemented case management plans, provided assessments, and offered counseling and support.
- Coordinated meetings between clients, family members and other health care providers involved in the treatment process.
- Met directly with patient to assess needs and develop individualized continuing care plan in collaboration with physician.
- Developed comprehensive assessment plans to evaluate client needs and develop appropriate interventions.
- Evaluated client eligibility for government benefits or entitlements such as Social Security Disability Insurance.
- Provided advocacy services on behalf of clients when necessary.
- Conducted crisis intervention sessions with clients when needed.
- Helped patients reach plan of care goals through case reviews.
- Counseled individuals on emotional issues associated with their disabilities or illnesses.
- Facilitated referrals to collaborative specialty health providers to drive continuity of care.
- Assisted clients in developing personal life skills such as budgeting money and managing time effectively.
Client Services Officer
DCJ Department Community
Western Sydney
02.2013 - 07.2015
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Assisted clients in developing independent living skills such as personal hygiene, budgeting, meal preparation and job-seeking.
- Provided daily direct support and direct care to clients with disabilities or disadvantages.
- Transported clients to facilitate access to employment, health care, and community life.
- Developed positive relationships with service users and their families to ensure the best care possible.
- Provided transportation for medical appointments, recreational activities or other outings as needed.
- Planned and coordinated leisure activities for program participants to promote greater community independence, skills, and social interaction.
- Facilitated access to community resources and recreational activities.
- Organized social activities for clients to improve quality of life and promote community integration.
- Communicated with clients, co-workers, and community members to track service activity.
- Developed and implemented community-based, person-centered day service plans to support people with disabilities.
- Led group activities to stimulate social interaction and learning.
- Advocated for clients or patients to resolve crises.
- Referred patient, client and family to community resources to assist in recovery from mental and physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement, and education.
- Assisted clients in applying for public benefits such as Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI).
- Investigated child abuse and neglect cases and took authorized protective action when necessary.
Support Worker
Life Style Solutions
01.2011 - 01.2013
- Implemented solutions using client-centered care protocols.
- Determined and verified eligibility for program services.
- Communicated with third-party agencies and providers for care coordination.
- Collaborated with clients to develop relevant and meaningful case plans.
- Accompanied clients to court to provide emotional support.
- Conducted virtual appointments for clients unable to meet in person.
- Interviewed clients to obtain social histories and assess intake needs.
- Completed forms and reports in compliance with federal and state regulations.
- Developed and implemented individualized support plans for clients.
- Coordinated recreational and social activities to enhance client engagement.
- Maintained accurate records of client progress and incidents.
- Collaborated with healthcare professionals to ensure comprehensive care.
- Provided emotional support and companionship to clients in need.
- Promoted a safe environment by adhering to health and safety regulations.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Assisted clients with personal care, such as showering and dressing.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Provided emotional and practical support to vulnerable adults.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Reviewed results of psychological evaluations and evaluations from community providers to assess client needs.
Education
Associate of Arts - Diploma of Counselling
Christi college Australia
Sydney, NSW 03.2024 - 03.2025
Master of Arts - Rehabilitation
Australian Catholic University
10.2016 - 10.2017
DIPLOMA IN COMMUNITY SERVICE COORDINATION - COMMUNITY SERVICES
NATIONAL COLLEGE AUSTRALIA
SydneyBACHELOR OF THEOLOGY - PHILOSOPHY OF SCIENCE AND RELIGIOUS STUDIES
CATHOLIC INSTITUTE SYDNEY
SydneyASSOCIATE IN ARTS (A.A.) - SOCIOLOGY
IMO STATE UNIVERSITY
Owerri, IMOSkills
- Problem solving
- Emotional intelligence
- Open communication
- Case management
- Needs assessment
- Challenging behavior management
- Care plan Management
- Support plan Management
- Medical Records Management
- Person centered Care
- Interdisciplinary collaboration
- Staff Management
- Client needs assessments
- Proficient in Microsoft
- Written and verbal communication
- Supervisory skills
- Knowledge of working knowledge of the various legislations that govern Out of Home Care in NSW
- Organizational and leadership skills
- Communication and interpersonal skills
- Computing skills
- Patience and Perseverance
- Recordkeeping
- Office administration
- Project management
- Telephone etiquette
- Microsoft Access
- Report preparation
- Problem-solving
- Multitasking Abilities
- Problem-solving abilities
- Organizational skills
- Reliability
- Adaptability and flexibility
- Self motivations
- Professionalism
- Active listening
- Decision-making
- Adaptability
- Task prioritization
- Microsoft office
- Team building
- Relationship building
- Analytical thinking
- Motivations leadership
- Interpersonal skills
- Staff management
Certification
The Australian Sociological Association
Timeline
Associate of Arts - Diploma of Counselling
Christi college Australia
03.2024 - 03.2025
Pastoral practitioner (family Wellbeing Support )
Uniting - community service
05.2022 - Current
Case Manager
Settlement Services International Pty
01.2021 - 05.2022
Mental Health Support worker (causal)
Positive Care Solutions
02.2019 - 06.2021
Case Manager
Mission Australia-Homelessness Outreach Prevention and Rapid Rehousing Service (HOPARRS)
11.2018 - 12.2020
Master of Arts - Rehabilitation
Australian Catholic University
10.2016 - 10.2017
Disability Support Worker ( causal)
Northcutt Disability Services
10.2015 - 09.2018
Therapeutic Support Worker (causal)
Life Without Barrier
01.2015 - Current
Client Services Officer
DCJ Department Community
02.2013 - 07.2015
Support Worker
Life Style Solutions
01.2011 - 01.2013
DIPLOMA IN COMMUNITY SERVICE COORDINATION - COMMUNITY SERVICES
NATIONAL COLLEGE AUSTRALIA
BACHELOR OF THEOLOGY - PHILOSOPHY OF SCIENCE AND RELIGIOUS STUDIES
CATHOLIC INSTITUTE SYDNEY
ASSOCIATE IN ARTS (A.A.) - SOCIOLOGY
IMO STATE UNIVERSITY