Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles O'Sullivan

Lake Wyangan,New South Wales

Summary

Dynamic professional with a proven track record in customer service and team collaboration, demonstrated during tenure at Solarmad Griffith. Excelled in enhancing shopping experiences and improving satisfaction through effective problem-solving and strong communication. Skilled in cash handling and maintaining high safety standards, showcasing reliability and leadership qualities. Achieved significant improvements in team efficiency and customer engagement.

Overview

2025
2025
years of professional experience

Work History

Retail Worker

Solarmad Griffith
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Entertainment Staff

Family Fun Land
  • Proficient in operation and repair of Arcade machines
  • Greeted customers, and helped with payment options.
  • Supervising of customers
  • Cleaning
  • POS service


Age Care Hospitality Worker

Griffith Retirement Estate
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying rubbish.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.

Delivery Driver

Happy Dragon Restaurant
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of Food.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Cellar Hand

Casella Family Brands
01.2024 - 04.2024
  • Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
  • Maintained a clean and organized cellar environment, promoting safety and efficiency in daily operations.
  • Contributed to a positive workplace culture by fostering strong relationships with team members and consistently demonstrating a strong work ethic.
  • Ensured timely completion of winemaking tasks by effectively managing and prioritizing workloads during harvest season.

Camp Counselor

Camp Crescent Cove
06.2024 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counsellors that resulted in seamless teamwork during challenging situations or emergencies.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Attentively monitored swimmers to identify distress.

Retail Worker

Blue Sky Griffith
11.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Made use of Shopify to assist in the creation of stores website

Education

High School Diploma -

Marian Catholic College Griffith
Griffith, NSW
11.2023

Skills

Patience and Empathy

Reliability and punctuality

Store Cleaning

Cash Handling Accuracy

Strong communicator

Effective problem-solver

Leadership Qualities

Team Collaboration

Customer Service

Team player attitude

Clear and effective communication

Strong multitasking

Timeline

Camp Counselor

Camp Crescent Cove
06.2024 - 08.2024

Cellar Hand

Casella Family Brands
01.2024 - 04.2024

Retail Worker

Blue Sky Griffith
11.2023 - Current

Retail Worker

Solarmad Griffith

Entertainment Staff

Family Fun Land

Age Care Hospitality Worker

Griffith Retirement Estate

Delivery Driver

Happy Dragon Restaurant

High School Diploma -

Marian Catholic College Griffith

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Charles O'Sullivan