Charles O'Sullivan
Wollongong,NSW
Summary
Dynamic professional with extensive experience in customer service and retail environments, notably at Solarmad Griffith. Proven ability in point of sale operations and inventory management, enhancing customer satisfaction through effective communication and relationship building. Recognized for maintaining high standards of cleanliness and organization, contributing to a positive shopping experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Griffith Leagues Club
Griffith , NSW
11.2024 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted frequent visitors by name and explained new promotions.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Performed efficient cleaning and customer service in gaming areas.
Solar Panel Installer
Solarmad Griffith
Griffith , NSW
10.2024 - 02.2025
- Performed efficient and up-to-code installation of residential and farming solar systems.
- Connected wiring from the solar panels to inverters or other components in accordance with local codes and regulations.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Worked with team members to ensure efficient workflow throughout the day.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Performed regular checks of equipment for proper operation and safety compliance.
- Performed a variety of tasks at heights, as well as working on and in roofs.
Retail Worker
Solarmad Griffith
Griffith , NSW
02.2018 - 02.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Worker
Lifestyle Living Griffith
Griffith , NSW
11.2023 - 01.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Made use of Shopify to assist in the creation of stores website
Camp Counselor
Camp Crescent Cove
Raymond, Maine, USA
05.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counsellors that resulted in seamless teamwork during challenging situations or emergencies.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Attentively monitored swimmers to identify distress.
Age Care Hospitality Worker
Griffith Retirement Estate
Griffith , NSW
04.2023 - 06.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying rubbish.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
Cellar Hand
Casella Family Brands
Griffith , NSW
01.2024 - 04.2024
- Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
- Maintained a clean and organized cellar environment, promoting safety and efficiency in daily operations.
- Contributed to a positive workplace culture by fostering strong relationships with team members and consistently demonstrating a strong work ethic.
- Ensured timely completion of winemaking tasks by effectively managing and prioritizing workloads during harvest season.
Delivery Driver
Happy Dragon Restaurant
Griffith , NSW
11.2023 - 02.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of Food.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Entertainment Staff
Family Fun Land
Griffith , NSW
03.2019 - 03.2023
- Proficient in operation and repair of Arcade machines
- Greeted customers, and helped with payment options.
- Supervising of customers
- Cleaning
- POS service
Education
High School Diploma -
Marian Catholic College
Griffith, NSW11-2023
Bachelor of Communication And Media - Marketing And Advertising/ Screen Media
University of Wollongong
Wollongong, NSWSkills
- Point of sale
- Inventory management
- Customer service
- Visual merchandising
- Food safety
- Store layout
- Sales techniques
- Team collaboration
- Cash handling
- Communication skills
- Attention to detail
- Problem solving
- Relationship building
- Promotional displays
- Merchandise display
- Shipment receiving
- Order processing
- Register operation
- Stock replenishment
- Customer assistance
- Solar system installation
- Wiring connection
- Equipment maintenance
- Physical stamina
- Technical troubleshooting
- Time management
- Health and safety
- Child supervision
- Conflict resolution
- Positive reinforcement
- Leadership development
- Music and drama
- Lifeguard training
- Water safety
- Risk assessment
- Team bonding
- Leadership qualities
- Strong communicator
Certification
- Drivers Licence
- RSA
- RCG
- White Card
- Working with Heights Check
Timeline
Bartender
Griffith Leagues Club
11.2024 - Current
Solar Panel Installer
Solarmad Griffith
10.2024 - 02.2025
Camp Counselor
Camp Crescent Cove
05.2024 - 08.2024
Cellar Hand
Casella Family Brands
01.2024 - 04.2024
Retail Worker
Lifestyle Living Griffith
11.2023 - 01.2025
Delivery Driver
Happy Dragon Restaurant
11.2023 - 02.2024
Age Care Hospitality Worker
Griffith Retirement Estate
04.2023 - 06.2024
Entertainment Staff
Family Fun Land
03.2019 - 03.2023
Retail Worker
Solarmad Griffith
02.2018 - 02.2025
High School Diploma -
Marian Catholic College
Bachelor of Communication And Media - Marketing And Advertising/ Screen Media
University of Wollongong
Similar Profiles
Aliera WilliamsAliera Williams
Bartender at Griffith Leagues ClubBartender at Griffith Leagues Club
Olivia JohnsonOlivia Johnson
Bar Attendant at Griffith Leagues ClubBar Attendant at Griffith Leagues Club
Wayde BalemansWayde Balemans
Club Supervisor at Griffith Leagues ClubClub Supervisor at Griffith Leagues Club