Operations manager dedicated to enhancing efficiency and service quality through strategic initiatives. Demonstrated success in building high-performing teams and fostering client relationships that drive retention and secure new business opportunities.
Overview
13
13
years of professional experience
Work History
Operations Manager
CROSSLINE LABOUR PTY LTD
01.2023 - Current
Led daily operations to enhance efficiency, productivity, and service quality.
Drove continuous improvement initiatives with a strong focus on safety, compliance, and operational excellence.
Developing operational systems and procedures that improve business performance.
Built and mentored high-performing leadership teams through one-on-one coaching and structured development to drive team effectiveness.
Managing key accounts to ensure long-term client satisfaction and retention.
Building strong relationships with clients and industry stakeholders to secure new business opportunities.
Developed strategic sales plans aligned with company growth objectives.
Led sales team to drive product knowledge and enhance customer engagement.
INSURANCE SALES/RETENTION PROFESSIONAL
TAL LIFE LIMITED
06.2017 - 04.2023
Achieved retention, sales, and quality assurance KPIs consistently, demonstrating commitment to client satisfaction and service excellence.
Retained at-risk customers by handling objections effectively and implementing tailored retention strategies that strengthened client loyalty.
Managed a portfolio of life insurance clients, focusing on customer retention and policy renewals.
Built and maintained strong, long-term client relationships through exceptional customer service.
Conducted in-depth needs analysis to identify suitable insurance solutions.
Clarified complex life insurance products, enabling customers to fully understand their coverage and benefits for informed decision-making.
Processed policy amendments, upgrades, cancellations, and renewals accurately.
Case Manager
MINISTRY OF SOCIAL DEVELOPMENT
07.2013 - 05.2017
Engaged with clients to address individual needs in employment, social housing, and welfare.
Maintained accurate client information and collaborated with clients to develop actionable plans for achieving personal goals.
Coordinated with internal stakeholders to facilitate client employment opportunities.
Supported young adults in transitioning to new living arrangements through tailored counselling.
Ensure that all clients have access to available support networks.