Summary
Overview
Work History
Education
Skills
Personal Motivation
Timeline
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CHARLES PAESE

Point Cook,Australia

Summary

Operations manager dedicated to enhancing efficiency and service quality through strategic initiatives. Demonstrated success in building high-performing teams and fostering client relationships that drive retention and secure new business opportunities.

Overview

13
13
years of professional experience

Work History

Operations Manager

CROSSLINE LABOUR PTY LTD
01.2023 - Current
  • Led daily operations to enhance efficiency, productivity, and service quality.
  • Drove continuous improvement initiatives with a strong focus on safety, compliance, and operational excellence.
  • Developing operational systems and procedures that improve business performance.
  • Built and mentored high-performing leadership teams through one-on-one coaching and structured development to drive team effectiveness.
  • Managing key accounts to ensure long-term client satisfaction and retention.
  • Building strong relationships with clients and industry stakeholders to secure new business opportunities.
  • Developed strategic sales plans aligned with company growth objectives.
  • Led sales team to drive product knowledge and enhance customer engagement.

INSURANCE SALES/RETENTION PROFESSIONAL

TAL LIFE LIMITED
06.2017 - 04.2023
  • Achieved retention, sales, and quality assurance KPIs consistently, demonstrating commitment to client satisfaction and service excellence.
  • Retained at-risk customers by handling objections effectively and implementing tailored retention strategies that strengthened client loyalty.
  • Managed a portfolio of life insurance clients, focusing on customer retention and policy renewals.
  • Built and maintained strong, long-term client relationships through exceptional customer service.
  • Conducted in-depth needs analysis to identify suitable insurance solutions.
  • Clarified complex life insurance products, enabling customers to fully understand their coverage and benefits for informed decision-making.
  • Processed policy amendments, upgrades, cancellations, and renewals accurately.

Case Manager

MINISTRY OF SOCIAL DEVELOPMENT
07.2013 - 05.2017
  • Engaged with clients to address individual needs in employment, social housing, and welfare.
  • Maintained accurate client information and collaborated with clients to develop actionable plans for achieving personal goals.
  • Coordinated with internal stakeholders to facilitate client employment opportunities.
  • Supported young adults in transitioning to new living arrangements through tailored counselling.
  • Ensure that all clients have access to available support networks.

Education

Bachelor of Arts - English and Theatre

VICTORIA UNIVERSITY
Wellington, NSW
01-2026

Skills

  • Operational leadership
  • Project management
  • Client relationship management
  • Team building
  • Employee engagement
  • Customer service
  • Effective communication
  • Conflict resolution

Personal Motivation

  • Father of two beautiful children
  • God fearing man

Timeline

Operations Manager

CROSSLINE LABOUR PTY LTD
01.2023 - Current

INSURANCE SALES/RETENTION PROFESSIONAL

TAL LIFE LIMITED
06.2017 - 04.2023

Case Manager

MINISTRY OF SOCIAL DEVELOPMENT
07.2013 - 05.2017

Bachelor of Arts - English and Theatre

VICTORIA UNIVERSITY
CHARLES PAESE