Charles Patterson

• Project Management: Successfully led initiatives to enhance the integration and utilisation of technology within teaching practices across schools.
• IT Consulting: Provided expert advice on IT strategies, solutions, and implementations to improve operational efficiency and technology adoption in educational institutions.
• IT Infrastructure Upgrades: Planned and executed infrastructure upgrades, including hardware replacements, network optimisation, and system migrations to support evolving organisational needs.
• IT Support: Delivered comprehensive network, software, and hardware support to multiple schools across Sydney.
• Server Administration: Managed servers and virtual machines using Hyper-V, ensuring reliability and efficient operations.
• Backup Solutions: Monitored and maintained backup systems using Veeam to safeguard critical data.
• Network & Device Management: Supported network applications and implemented MDM solutions (Mosyle) for streamlined device administration.
• Device Configuration: Configured and deployed a variety of devices, including desktops, laptops, iPads, Chromebooks, printers, and audio-visual systems.
• System Deployment: Deployed and re-imaged Windows devices using WDS, MDT, and PDQ Deploy to streamline installations.
• Collaboration: Worked closely with the Department of Education’s IT Regional Team to align with broader IT strategies.
• Training & Mentorship: Trained and mentored colleagues, fostering professional development and knowledge sharing.
• Continuous Learning: Kept up to date with emerging technologies and best practices in IT administration.
• Documentation: Logged support incidents and solutions in a ticketing system to ensure efficient troubleshooting and record-keeping.
• Microsoft Intune Expertise: Managed devices and applications through Microsoft Intune to enhance operational efficiency.

Developed a E-Commerce business for a client. Providing on-going maintenance when required.

• Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
• Collected, defined and translated user requirements into project designs and implementation plans.
• Boosted web traffic by improving navigation
• Conceived and built optimised landing pages in HTML and CSS for integration and cross-browser compatibility.
• Delivered user support to clients to train, educate and answer questions.
• Advised and executed effective forms of advertisement.

• Resolved a diverse range of troubleshooting issues across multiple systems and applications for customers and end-users.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Assisted with IT infrastructure maintenance and support.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Worked alongside team to accomplish work goals according to schedule.
• Installation of fixtures and signage.
• Display and Point of sale fixture builds.
• Executing change in commercial construction (Contracted to Coles Group).
• Mentoring, Training and encouraging team members.
• Maintaining a safe, compliant work environment at all times.
• Managing teams of up to 10 people on a regular basis.
• Completing compliance reports and documentation.
• Maintaining great communication at all times with clients, suppliers and team members.
• Proactively managing project risks, delays and issues as they arise with confident decision making and problem solving skills.
• Loaded, unloaded and moved material to and from storage and production areas.
• Prepared job sites by removing debris and setting up materials and tools.
• Organised materials, tools and equipment to supply team members.
• Observed site safety rules to maximise protections for team members and equipment.
• Read and understood orders to accurately measure, cut and lay out needed materials.
• Operated equipment such as fork trucks and skidders.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Identified issues, analysed information and provided solutions to problems.

• Installation of shelving and picking/packing stock.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.