Charles Tonks
Shortland,NSW
Summary
Ambitious professional with expertise in customer service, event coordination, and staff management. Achieved enhanced customer satisfaction and conflict resolution through effective communication and team collaboration. Focused on delivering meaningful work that contributes to revenue growth and improved team performance.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Bar Manager
Hamilton Station Hotel
Islington, NSW
10.2024 - Current
- Coordinated special events and promotions to increase bar traffic and revenue.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures.
- Ensured compliance with health and safety regulations during service operations.
- Handled customer inquiries and resolved complaints promptly and professionally.
Guitar Tutor
Mereweather Guitar Studio
Newcastle, NSW
01.2024 - 05.2026
- Developed personalized lesson plans for diverse learning styles and skill levels.
- Evaluated student progress and provided constructive feedback on performance.
- Cultivated a supportive classroom atmosphere by encouraging student participation and collaboration.
Lifeguard
GLOUCESTER MEMORIAL POOL
Gloucester, NSW
03.2021 - 08.2025
- Monitored swimming areas for safety and compliance with regulations.
- Responded swiftly to emergencies and provided first aid.
- Monitored pool activities to ensure guest safety and compliance with regulations.
Bartender
Roundabout Inn
Gloucester, NSW
04.2023 - 02.2024
- Engaged with customers to provide exceptional service and recommendations.
- Maintained cleanliness and organization of bar area and equipment.
Education
HSC -
GLOUCESTER HIGH SCHOOL
Gloucester, NSW12-2023
Skills
- Customer service and support
- Event coordination
- Staff management
- Cash handling
- Customer relationship management
- Inventory management
- Conflict resolution
- Effective communication
Certification
- RSA & RCG
- FULLY QUALIFIED LIFEGUARD
Timeline
Bar Manager
Hamilton Station Hotel
10.2024 - Current
Guitar Tutor
Mereweather Guitar Studio
01.2024 - 05.2026
Bartender
Roundabout Inn
04.2023 - 02.2024
Lifeguard
GLOUCESTER MEMORIAL POOL
03.2021 - 08.2025
HSC -
GLOUCESTER HIGH SCHOOL