Charles Vemana
Ryde,NSW
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
7
7
years of professional experience
Work History
Information Technology Compliance Engineer
Omni Bridgeway
01.2021 - Current
- Conducted security audits to identify vulnerabilities.
- Monitored use of data files and regulated access to protect secure information.
- Monitored computer virus reports to determine when to update virus protection systems.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
IT Engineer
Urbis
01.2020 - 01.2021
- Performed scheduled service work, installations, testing and repairs.
- Wrote instruction manuals and technical guidance for preventive maintenance
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided technical support in both on-site and telephone consultations.
- Monitored ongoing technical compliance with applicable laws and regulations.
IT Support Engineer
Orix Australia
09.2016 - 01.2020
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Master of Cyber Secuity - Governance
Edith Cowan University
Perth, WA12.2025
Bachelor of Infromation Technology - Cloud Computing
University of South Australia
Adelaide, SA12.2015
Skills
- Data Encryption
- Scanning Tools
- Third-Party Collaboration
- Troubleshooting and Modifications
- Information Governance
- System Updates
- Operation and Information Security
- Monitoring Tools
- Incident Response Management
- Hardware Asset Management
- CIS Compliance
- Diagnostic Tools
- Computational Tools
- Client Support
Timeline
Information Technology Compliance Engineer
Omni Bridgeway
01.2021 - Current
IT Engineer
Urbis
01.2020 - 01.2021
IT Support Engineer
Orix Australia
09.2016 - 01.2020
Master of Cyber Secuity - Governance
Edith Cowan University
Bachelor of Infromation Technology - Cloud Computing
University of South Australia
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