CHARLES ZEMURA
Gledswood Hills,NSW
Summary
Seasoned Team worker who excels at operations to decrease costs and promote organizational efficiency and a quick learner. Highly effective individual, emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and working with diverse teams to achieve outstanding results. Natural strong work ethics versed in all aspects of operations of any tasks, from scheduling, warehousing operations, transport management and customer orientation to production and marketing. Possesses exceptional communication, organizational and presentation capabilities. Hardworking and reliable.
Overview
22
22
years of professional experience
Work History
Warehouse Operative- Freighter Forklift
Qantas Ground Services
Sydney International Airport/ Mascot, NSW
09.2017 - Current
- Transporting cargo to trucks from warehouse and loading safely and timely.
- Helping to drive operational improvements resulting in savings and improving profit margins by working safely
- Handling pressure calmly by reporting all risks and sharing any potential hazards to address customer inquiries and concerns in terms of quality of service and customer care
- Devoting special emphasis to punctuality and working to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Working with diversified customers and other team members and understanding their needs and providing positive customer service both internal and external.
- Off loading trucks and loading trucks - processing inward cargo and outward cargo and scanning accordingly
InCharge Coles Cleaning Services Leader
Coles Cleaning SERVICES- Coles Retail
Liverpool, NSW
07.2015 - 08.2017
- Coles Services - Wattle Grove NSW Supervising team of 5 cleaners
- Establishing cleaning objectives and work plans and coaching other staff
- Led cleaning initiatives and collaborating with all departmental managers for cleaner Unit
- Cleaning in and around buildings, prioritizing safety at all times
- Thoroughly scrubbing and cleaning bathroom fixtures and partitions & attending daily huddles
- Hosing down and sweeping steps and sidewalks
- Washing and spot-cleaning files, desktops, office glass, partitions, doors and walls
- Inspecting facility and grounds and picking up any trash
- Spot cleaning furniture and carpet
- Cleaning building floors by sweeping, mopping, scrubbing and vacuuming and adequate supply of trolleys from car par into Store
- Mixing water and detergents in containers to prepare chemical cleaning solutions
- Supervising cleaning, maintenance and care of building
- Dusting all furniture and fixtures thoroughly and carefully
- Communicating with area manager and other staff in-regards to cleaning performance related issues
- Properly labeling and diluting all cleaning solutions
- Operating compactors and balers to discard cardboard boxes and trash
- Cleaning windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees
- Resolved quality problems, improved operations and provided exceptional client support
Work Area Manager
Royal Mail Plc United Kingdom - Essex- Chelmsford Mail Centre
Chelmsford , Essex
09.2002 - 09.2014
- Worked directly with section Managers, companies and staff to achieve production and quality of service above target of 98%
- Initiated rollout new enterprise working practices solution for benefit of quality of service to customers
- Partnered successfully with staff, external customers, Workers union and Senior managers to produce zero accidents and reduced 99% of customer complaints
- Spearheaded cross-functional initiative to achieve flexibility and staff motivation
- Strengthened company's business by leading implementation of mechanical processes of work thereby reducing costs by elimination and proper allocation of resources
- Trained, coached and mentored new staff during festive season to ensure quality of service and safe systems of work is followed at all times
- Hired and trained 100 casual staff
- Helped increase profits by 2.5% every year in 5 years through restructure of business line and earned yearly management bonus every year
- Maintained friendly, positive attitude when dealing with distressed customers
Education
Associate of Arts - Community Services
ACACIA Education And Training
Sydney, NSWHigh School Diploma -
Speciss College
Harare Zimbabwe11.1998
High School Diploma -
Open College
Harare Zimbabwe1998
Skills
- Word processor
- Business Administration and Management
- Community Relations
- Customer service
- Decision-making
- Employee relations
- Leadership
- Logistics management
- Microsoft excel
- Process improvement
- Quality
- Safety
- Supervising
- Word processor
Timeline
Warehouse Operative- Freighter Forklift
Qantas Ground Services
09.2017 - Current
InCharge Coles Cleaning Services Leader
Coles Cleaning SERVICES- Coles Retail
07.2015 - 08.2017
Work Area Manager
Royal Mail Plc United Kingdom - Essex- Chelmsford Mail Centre
09.2002 - 09.2014
Associate of Arts - Community Services
ACACIA Education And Training
High School Diploma -
Speciss College
High School Diploma -
Open College