Charles Lyndon Lopez
Seven Hills,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
VXI Global
04.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Office Support Team Leader
Castro Valley Health Care Inc.
03.2020 - 03.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
Certificate II - Barista
ISTAC Davao
Philippines04.2021
Bachelor of Science - Hotel And Restaurant Management
Holy Cross of Davao College
Philippines11.2019
Skills
- Paperwork Processing
- Beverage Preparation
- Ordering Procedures
- Table Bussing
- Team Player
- Product Knowledge
- Conflict Resolution
- Microsoft Excel
- Team Development
Timeline
Customer Service Representative
VXI Global
04.2022 - 12.2022
Office Support Team Leader
Castro Valley Health Care Inc.
03.2020 - 03.2022
Certificate II - Barista
ISTAC Davao
Bachelor of Science - Hotel And Restaurant Management
Holy Cross of Davao College
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