Charley Graham

Optimized workflow to boost productivity through effective team collaboration.

• Trained new operators on equipment usage and safety procedures.
• Documented production data for compliance and reporting purposes.
• Adjusted machine settings to ensure task accuracy.
• Conducted routine maintenance, preventing downtime and maintaining reliability.
• Performed regular safety checks on machinery prior to operation.
• Recorded production information, including quantities produced and materials used.
• Followed quality control protocols to maintain product standards.

• Customer service
• Order taking
• Cash handling
• Food & beverage preparation
• Cleaning

• Delivered exceptional customer service while managing efficient order taking processes.
• Trained staff on customer service standards and food safety protocols.
• Resolved customer inquiries and issues to enhance overall satisfaction.
• Supervised daily cafe operations, ensuring adherence to quality standards.
• Coordinated staff schedules to maximize efficiency during peak hours.
• Managed cash transactions and operated till with precision.
• Prepared food and beverages in accordance with established standards.
• Maintained front counter cleanliness, ensuring compliance with hygiene standards.

• Administration Duties
• Customer Service
• Phone Enquiries
• Invoicing & Quotes
• Payroll

• Customer Service
• Phone Enquiries
• Manage Office & Crew
• Quotes & Invoicing
• Payroll
• Human Resources