Charley Martin
Coffs Harbour
Summary
Dynamic leader with proven expertise in team management and customer service excellence, honed at Hungry Jacks. Skilled in safe food handling and adept at fostering employee engagement, I excel in fast-paced environments, driving operational efficiency and elevating customer satisfaction. My leadership approach has significantly enhanced team performance and service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Big W
02.2025 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Certified Shift Manager
Hungry Jacks
11.2021 - 01.2025
- Managed shifts
- Dealt with customers
- Handled Money
Dish Hand
Drovers Meats
08.2020 - 03.2022
- Washed and cleaned containers
Wait Staff Member
Malibu Express
02.2020 - 01.2021
- Regularly checked on customers' satisfaction during meal service, addressing any issues or concerns quickly
- Provided table-side service of food and beverages in an efficient manner
- Restocked condiments such as sugar packets, salt shakers, napkins, as needed
- Followed proper sanitation procedures when cleaning tables, chairs and floors throughout shift
Education
High School -
Orara High School
Coffs Harbour, NSW09.2024
Skills
- Effective Leadership
- Customer service experience
- Training and mentoring
- Delegation Abilities
- Natural leadership skills
- Workplace Safety
- Safe Food Handling
- Team Management
- Employee engagement
- Handling Customer Complaints
Certification
- SIR30216 Certificate III in Retail
- PUAFER008 Confine small emergencies in a facility
- HLTAID011 - Provide First Aid
- WWC - Working with children check (WWC3056319E)
- SITHFAB021 - RSA (Responsible Service of Alcohol)
Awards
- The Australian Defence Force 2024 Future Innovators Award
- Vice School Captain Of Orara High School
Timeline
Team Member
Big W
02.2025 - Current
Certified Shift Manager
Hungry Jacks
11.2021 - 01.2025
Dish Hand
Drovers Meats
08.2020 - 03.2022
Wait Staff Member
Malibu Express
02.2020 - 01.2021
High School -
Orara High School
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