Summary
Overview
Work History
Education
Skills
HOBBIES: HEALTH AND FITNESS, WRITING
Timeline
Generic

Charli Alford-Smith

Gold Coast,QLD

Summary

Resourceful Customer Sales Representative with over a year of experience selling gym memberships. Dedicated to building customer relationships. Outstanding knowledge of customer service and modern negotiation tactics. Upbeat and energetic handling difficult situations through adaptability and resourcefullness.

Overview

2
2
years of professional experience

Work History

Customer Sales Representative

Goodlife Health Clubs
06.2023 - Current
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.

Sales Assistant

Glassons Clothing Store
02.2022 - 04.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Wantirna College
Wantirna, VIC
09.2022

Skills

  • POS Systems
  • Salesmanship
  • Performance Tracking
  • Sales negotiation
  • Product Demonstration
  • Inbound Call Management
  • Cash Handling
  • Company policies
  • Market awareness

HOBBIES: HEALTH AND FITNESS, WRITING

I absolutely love going to the gym, looking good whilst also feeling amazing is something i absolute love. I love functional weights and also pilates. 

I also enjoy writing, i have been writing a book and off for a few years and haven't had the chance to finish it just yet... My imagination never stops running!

Timeline

Customer Sales Representative

Goodlife Health Clubs
06.2023 - Current

Sales Assistant

Glassons Clothing Store
02.2022 - 04.2023

High School Diploma -

Wantirna College

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Charli Alford-Smith