Charli-ann Perdriau
Brighton,Melbourne
Summary
Passionate and results-driven commerce graduate with a major in behavioural commerce from Monash University, complemented by extensive experience in customer service, stock management and education. I am enthusiastic about integrating my skills in training and development with a deep understanding of how human behaviour influences economic decision-making and commercial strategies. I have proven to have a strong ability to excel in fast-paced environments, with a strong background in retail management and insurance. As the founder of Cognisense Tutoring, I have demonstrated expertise in one-on-one student instruction and personalised learning strategies. I have gained valuable insights into digital marketing through a placement at Blue Sense Digital, focusing on developing marketing skills and understanding digital processes. I am seeking a role in human resources, training and development or risk consulting where my academic knowledge and practical experience can be leveraged to drive organisational growth and enhance employee development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tutor
Self-employeed
01.2023 - Current
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Worked with a diverse range of students, building my psychological understanding of different learning types and disabilities while adapting my approaches to help grow specific weakness areas of these individual students.
- Established strong parent/customer relationships through excellent communication, setting up communication systems and collecting and adjusting to feedback along the way.
- Enhanced bookings with effective scheduling and time management skills.
Customer Service Representative
Assurant
11.2022 - 04.2023
- Managed the end-to-end claims process, including effective communication with customers to ensure accurate and timely lodging of claims.
- Delivered exceptional customer service by responding to calls with efficiency, professionalism, and charisma, enhancing overall customer satisfaction.
- Addressed and resolved email inquiries with adherence to professional standards, proactively handling responses to achieve optimal outcomes and prevent legal complications.
- Conducted comprehensive quality control assessments and successfully passed multiple audits with a 100% accuracy rate, demonstrating thorough understanding and adherence to training protocols.
- Utilised Excel to manage and organize data, including recording bank statements, creating daily work allocations for team members, and tracking critical claims information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Assistant (Supervisor) and Stock Management
Kookai
02.2022 - 11.2022
- Used consultative sales techniques to understand customers clothing needs and recommend relevant outfits to leave them satisfied
- Achieving super-sales of over $1500 multiple times by doing so
- Helped customers locate clothing items and checked store system for merchandise at other sites
- Trained as second in charge of our stock management, using our RFID systems to accept stock, address discrepancies, correct tagging and conduct stock takes
- Conducted end of day duties including balancing tills and managing staff members in absence of a manager for a long period of time.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Salon Coordinator
Beauty Block
01.2021 - 02.2022
- Managing our phone system and holds in store
- Confirmed appointments, communicated with clients and updated client records
- Ensured clients were greeted with tea and/or coffee and addressed in a friendly and welcoming manner
- Assisted with product sales, introducing clients to arrays of different beauty products, suiting appropriate products to their needs
- Alongside my boss I ran the Instagram and Facebook of Beauty Block to enhance engagement from a larger platform of people and customers
- Increasing their follower count and engagement during this time
- Kept reception area and rooms in between clients clean and neat to give visitors the best possible experience.
Christmas Sales Assistant
Mecca
10.2020 - 01.2022
- Greeted customers, helped locate merchandise and suggested suitable options to suit their skin type and personal preferences
- Operated the POS system during peak periods of time for often hours straight
- Processed buyer transactions and gathering information on stock availability
- Stocked seasonal displays with high-demand items and frequently replenished merchandise to ensure draws were always sufficiently supplied
- Provided with extensive training both in store and online, focusing on understanding KPI's and how to go about improving our chances of achieving these.
Bookkeeper
York Street Cafe
03.2019 - 01.2021
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Education
Bachelor of Commerce - Behavioural Commerce
Monash University
Melbourne, VIC11.2024
High School Diploma -
Haileybury Girls College
Melbourne, VIC11.2020
Skills
- Customer service excellence
- Human Resources and Business Analytics
- Inventory Control
- Complaint resolution
- Business Law Knowledge
- Clear communication skills
- Innovative & Critical thinking
- Presentation Skills
- Inbound Call Management
- POS systems expert
- Excel proficiency
Certification
- Human Resources Analytics, University of California - August 2024
- FNSASIC314 General Advice in General Insurance - December 2022
Timeline
Tutor
Self-employeed
01.2023 - Current
Customer Service Representative
Assurant
11.2022 - 04.2023
Sales Assistant (Supervisor) and Stock Management
Kookai
02.2022 - 11.2022
Salon Coordinator
Beauty Block
01.2021 - 02.2022
Christmas Sales Assistant
Mecca
10.2020 - 01.2022
Bookkeeper
York Street Cafe
03.2019 - 01.2021
Bachelor of Commerce - Behavioural Commerce
Monash University
High School Diploma -
Haileybury Girls College
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