Charli-ann Perdriau
Brighton,Melbourne
Summary
Passionate and results-driven commerce graduate with a major in behavioural commerce from Monash University, complemented by extensive experience in customer service, stock management and education. I am enthusiastic about integrating my skills in training and development with a deep understanding of how human behaviour influences economic decision-making and commercial strategies. I have proven to have a strong ability to excel in fast-paced environments, with a strong background in retail management and insurance. As the founder of Cognisense Tutoring, I have demonstrated expertise in one-on-one student instruction and personalised learning strategies. I have gained valuable insights into digital marketing through a placement at Blue Sense Digital, focusing on developing marketing skills and understanding digital processes. I am seeking a role in human resources, training and development or risk consulting where my academic knowledge and practical experience can be leveraged to drive organisational growth and enhance employee development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tutor
Self-employeed
Cognisense Tutoring, Melbourne
01.2023 - Current
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Worked with a diverse range of students, building my psychological understanding of different learning types and disabilities while adapting my approaches to help grow specific weakness areas of these individual students.
- Established strong parent/customer relationships through excellent communication, setting up communication systems and collecting and adjusting to feedback along the way.
- Enhanced bookings with effective scheduling and time management skills.
Customer Service Representative
Assurant
Australia, Camberwell
11.2022 - 04.2023
- Managed the end-to-end claims process, including effective communication with customers to ensure accurate and timely lodging of claims.
- Delivered exceptional customer service by responding to calls with efficiency, professionalism, and charisma, enhancing overall customer satisfaction.
- Addressed and resolved email inquiries with adherence to professional standards, proactively handling responses to achieve optimal outcomes and prevent legal complications.
- Conducted comprehensive quality control assessments and successfully passed multiple audits with a 100% accuracy rate, demonstrating thorough understanding and adherence to training protocols.
- Utilised Excel to manage and organize data, including recording bank statements, creating daily work allocations for team members, and tracking critical claims information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Assistant (Supervisor) and Stock Management
Kookai
Chadstone
02.2022 - 11.2022
- Used consultative sales techniques to understand customers clothing needs and recommend relevant outfits to leave them satisfied
- Achieving super-sales of over $1500 multiple times by doing so
- Helped customers locate clothing items and checked store system for merchandise at other sites
- Trained as second in charge of our stock management, using our RFID systems to accept stock, address discrepancies, correct tagging and conduct stock takes
- Conducted end of day duties including balancing tills and managing staff members in absence of a manager for a long period of time.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Salon Coordinator
Beauty Block
Brighton
01.2021 - 02.2022
- Managing our phone system and holds in store
- Confirmed appointments, communicated with clients and updated client records
- Ensured clients were greeted with tea and/or coffee and addressed in a friendly and welcoming manner
- Assisted with product sales, introducing clients to arrays of different beauty products, suiting appropriate products to their needs
- Alongside my boss I ran the Instagram and Facebook of Beauty Block to enhance engagement from a larger platform of people and customers
- Increasing their follower count and engagement during this time
- Kept reception area and rooms in between clients clean and neat to give visitors the best possible experience.
Christmas Sales Assistant
Mecca
Southland
10.2020 - 01.2022
- Greeted customers, helped locate merchandise and suggested suitable options to suit their skin type and personal preferences
- Operated the POS system during peak periods of time for often hours straight
- Processed buyer transactions and gathering information on stock availability
- Stocked seasonal displays with high-demand items and frequently replenished merchandise to ensure draws were always sufficiently supplied
- Provided with extensive training both in store and online, focusing on understanding KPI's and how to go about improving our chances of achieving these.
Bookkeeper
York Street Cafe
South Melbourne
03.2019 - 01.2021
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Education
Bachelor of Commerce - Behavioural Commerce
Monash University
Melbourne, VIC11.2024
High School Diploma -
Haileybury Girls College
Melbourne, VIC11.2020
Skills
- Customer service excellence
- Human Resources and Business Analytics
- Inventory Control
- Complaint resolution
- Business Law Knowledge
- Clear communication skills
- Innovative & Critical thinking
- Presentation Skills
- Inbound Call Management
- POS systems expert
- Excel proficiency
Certification
- Human Resources Analytics, University of California - August 2024
- FNSASIC314 General Advice in General Insurance - December 2022
Timeline
Tutor
Self-employeed
01.2023 - Current
Customer Service Representative
Assurant
11.2022 - 04.2023
Sales Assistant (Supervisor) and Stock Management
Kookai
02.2022 - 11.2022
Salon Coordinator
Beauty Block
01.2021 - 02.2022
Christmas Sales Assistant
Mecca
10.2020 - 01.2022
Bookkeeper
York Street Cafe
03.2019 - 01.2021
Bachelor of Commerce - Behavioural Commerce
Monash University
High School Diploma -
Haileybury Girls College