Charli Crompton
Forest Lake,QLD
Summary
Skilled Barista and Crew Coach with a proven track record at Zarraffas and McDonald's, enhancing customer satisfaction and team performance. Leveraged expertise in cash handling and team leadership to foster positive environments and drive sales. Recognized for outstanding coaching techniques and efficient service, consistently improving team competency and customer loyalty.
Overview
4
4
years of professional experience
Work History
Barista
Zarraffas
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Crew Coach
McDonald's
04.2021 - Current
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Recognized high-performing crew members regularly, encouraging continued excellence and dedication to their roles.
- Implemented consistent performance evaluations for crew members, identifying areas for improvement and growth opportunities.
- Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.
- Developed crew members'' skills through tailored training sessions, leading to improved job competency.
Education
High School Diploma -
Forest Lake State High School
Forest Lake11.2024
Skills
- Friendly and outgoing
- Cash Handling
- Opening and closing duties
- Cleanliness
- Cash Register Operation
- Order Taking
- Safe Food Handling
- Food Preparation
- Team Leadership
- Coaching Techniques
- Feedback Delivery
- Staff Motivation
Timeline
Barista
Zarraffas
05.2024 - Current
Crew Coach
McDonald's
04.2021 - Current
High School Diploma -
Forest Lake State High School
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