Charli Hall
Jerrabomberra,NSW
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
2019.10 - Current
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed crew teams ranging between 9-30, per shift.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Assistant
Capital Auto Wholesale
2021.08 - 2023.12
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Education
High School Diploma -
ST Clares College
Griffith 11.2023
Skills
- Active Listening
- Accurate money handling
- Business Planning
- Schedule Coordination
- Compliance understanding
- Continuous improvements
- Customer Service
- Management information systems
- Schedule development
- Team Collaboration and Leadership
- Relationship Building
- Punctual and Reliable
Accomplishments
In a remarkable display of dedication and commitment, I had the privilege of attending a Leadership and Transitions course at the esteemed Charlie Bell School of Management in Sydney, proudly representing Jerrabomberra McDonald's. This experience not only enriched my leadership skills but also provided invaluable insights into effective management strategies. Additionally, I achieved a First Aid course certificate, showcasing a commitment to ensuring the well-being of others in both professional and personal settings. Furthermore, I successfully acquired a Fire Training certificate, underlining a proactive approach to safety and emergency preparedness. These accomplishments reflect a well-rounded commitment to personal and professional growth, emphasizing leadership, health, and safety in the workplace.
Certification
- HLTAID011 - Provide First Aid
HLTAID010 - Provide basic emergency life support HLTAID009 - Provide cardiopulmonary resuscitation - Fire Training course
- Leadership transitions course
Timeline
Assistant
Capital Auto Wholesale
2021.08 - 2023.12
Shift Manager
McDonald's
2019.10 - Current
High School Diploma -
ST Clares College
- HLTAID011 - Provide First Aid
HLTAID010 - Provide basic emergency life support HLTAID009 - Provide cardiopulmonary resuscitation - Fire Training course
- Leadership transitions course
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