Charli Hill
Thornton,NSW
Summary
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent people skills and a friendly, positive attitude. With 7+ years of experience serving the needs of current and prospective clients in a fast paced environment.
Overview
8
8
years of professional experience
Work History
Administration Assistant
City Of Newcastle
04.2024 - Current
Weighbridge Operator/Allocater
Newcastle Recycling Solutions/SCE Recycling
12.2022 - 04.2024
- Deliver courteous service and smoothly handle conflicts and concerns
- Provide excellent customer service which has resulted in repeated business from many customers
- Maintaining an outstanding attendance record, consistently arriving to work ready to start immediately and always willing to work extra hours if needed.
- Manage 100+ transactions daily
- Exercise positive communication on UHF radio daily
- Inspect incoming loads to identify contents and ensure highly regulated materials (asbestos) are not present
- Assist in ensuring all EPA regulations are met
- Inspect and test weighbridge daily to identify failure or tampering
- Validating paperwork of delivery vehicles with skilled operation of weighbridge equipment and Clearweigh.
- Assist sales department by quoting products, jobs and transport costs
- Assist sales department by generating reports to monitor sales and product movement.
- Managed a team of truck drivers, providing support and guidance to improve performance and productivity
- Assist a team of operators, providing support and guidance to improve performance and productivity
- Research distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries
- Successfully allocate daily tasks and deliveries for truck drivers whilst complying with NHVR standards.
- Comply with all company procedures and policies
- Deputy Chief Fire Warden
Airline Customer Service Agent
Precision Aviation/Qantas Link
07.2022 - 12.2022
- Greeted passengers, assisted with carry-on baggage stowage, and delivered terminal announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Worked flexible hours; night, weekend, and holiday shifts.
Airline Customer Service Agent
Jetstar
11.2021 - 07.2022
- Provide a high level of customer service to every passenger by actively listening and using effective interpersonal skills.
- Inform clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Monitoring company inventory to keep stock levels and databases updated.
- Maintaining an outstanding attendance record, consistently arriving to work ready to start immediately and always willing to work extra hours if needed.
- Successfully working within tight deadlines and a fast-paced atmosphere.
Property Management Assistant
Altitude Real Estate
12.2020 - 11.2021
- Built and maintained excellent client relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Handled tenant and landlord complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Maintained detailed administrative processes and procedures to drive efficiency and accuracy throughout the business.
- Maintained clean reception areas to promote a positive and professional environment for both clients and team members.
- Successfully completed tasks to exceed both property management and sales goals.
- Answered, responded to and transferred over 100 daily phone calls on a multi-line phone system.
- Maintained energy and enthusiasm in a fast-paced environment.
Shift Manager
McDonald's
06.2020 - 11.2020
- Attended to all customer complaints with a professional manner
- Conducted pre and post-shift meeting with management and crew
- Prepared key reported required - sales, inventory, food costs and manpower
- Performed daily audits to ensure the restaurant complies with all health, cleanliness and safety regulations
- Managed a fast paced environment effectively
- Supervised and motivated all crew
- Handled cash drawers and bank deposits
- Rotated assistance between different stations throughout the restaurant
- Worked successful shifts at neighboring restaurants - Glendale, Swansea and Lake Haven
Crew Member/Crew Trainer
McDonalds
06.2016 - 06.2020
- Handled cash and Eftpos transactions with no recorded shortages
- Provided quality customer service during high-volume operations
- Followed all health and safety procedures while preparing, assembling and presenting food
- Cross-trained on all stations and highly proficient in key areas of responsibility
- Honored as "Employee of the Month" and "Employee of the Quarter" on multiple occasions
- Trained crew in all areas including the kitchen, McCafe, front counter, drive-thru and maintenance
- Cleaned and maintained assigned station before, during and after shift
- Took initiative to find extra tasks when scheduled duties were complete.
- Assisted management with inventory control, stock ordering & rostering.
Education
Bachelor of Business -
Charles Sturt University
Online2026
TLIF0009 - Chain of Responsibilty
COR Australia
09.2023
TLIF0006 - Fatigue Risk Management System
KRTS PTY LTD
01.2023
Asbestos Awareness
INSCOPE Training
01.2023
DG & Safety
2021
First Aid / CPR Statement of Attainment -
KARBEN Training Solutions
2020
Higher School Certificate -
Toronto High School
2019
Certificate III Retail -
McDonald's
2019
Certificate III Hospitality -
Toronto High School
2018
Skills
- Attention to Detail
- Strong Computer Skills
- Expertise in Microsoft Office and ClearWeigh systems
- Customer Service
- Leadership
- Administration and Management
- Verbal and Written Communication
- Time Management and Multitasking
- Current C Class Drivers License
References
- Upon Request
Timeline
Administration Assistant
City Of Newcastle
04.2024 - Current
Weighbridge Operator/Allocater
Newcastle Recycling Solutions/SCE Recycling
12.2022 - 04.2024
Airline Customer Service Agent
Precision Aviation/Qantas Link
07.2022 - 12.2022
Airline Customer Service Agent
Jetstar
11.2021 - 07.2022
Property Management Assistant
Altitude Real Estate
12.2020 - 11.2021
Shift Manager
McDonald's
06.2020 - 11.2020
Crew Member/Crew Trainer
McDonalds
06.2016 - 06.2020
Bachelor of Business -
Charles Sturt University
TLIF0009 - Chain of Responsibilty
COR Australia
TLIF0006 - Fatigue Risk Management System
KRTS PTY LTD
Asbestos Awareness
INSCOPE Training
DG & Safety
First Aid / CPR Statement of Attainment -
KARBEN Training Solutions
Higher School Certificate -
Toronto High School
Certificate III Retail -
McDonald's
Certificate III Hospitality -
Toronto High School
Similar Profiles
Bethany EastBethany East
Sports Support Officer at City of NewcastleSports Support Officer at City of Newcastle
Mark TurnerMark Turner
Mechanical Fitter at City of NewcastleMechanical Fitter at City of Newcastle
Daniel AmmannDaniel Ammann
Field Worker at City of NewcastleField Worker at City of Newcastle
Aiden Templeman-RookeAiden Templeman-Rooke
Keyman at KeymanKeyman at Keyman
Anju LamichhaneAnju Lamichhane
Early Childhood Educator at One Tree Defence UnitEarly Childhood Educator at One Tree Defence Unit