Charli Horne
Sydney,NSW
Summary
Professional leader prepared to achieve higher goals and create team success. Demonstrated track record in team cooperation, strategic planning, and solving issues. Known for having excellent communication skills, independence, and reliability; capable of providing a happy and productive work environment while meeting growing expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Boost Juice
Team Leader
01.2021 - Current
- Led team to achieve daily sales targets through effective scheduling and resource allocation.
- Trained and mentored new staff on operational procedures and customer service standards.
- Resolved customer issues swiftly, maintaining high satisfaction levels and fostering loyalty among clientele.
Education
Mount Annan High School
Sydney, NSWSkills
Customer service: Experience handling high customer volumes, resolving questions, and providing friendly service
Communication: Clear, professional, and confident when interacting with customers and co-workers
Phone Etiquette: Comfortable speaking on the phone and taking messages
Organisation: Able to manage multiple tasks, keep work areas tidy, and follow procedures
Cash Handling & POS: Accurate with transactions and balancing tills
Time Management: Efficient during busy periods; consistently punctual and reliable
Certification
Certificate II in Hospitality
Timeline
Boost Juice
Team Leader
01.2021 - Current
Mount Annan High School