Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Charli Jamieson

Summary

Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Levis Jeans
01.2025 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Barista

Gloria Jeans
09.2023 - 01.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

Receptionist

Mercedes-Benz
06.2024 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Cabin Crew Member

Qantas
02.2022 - 04.2024
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travellers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.

Education

High School Diploma -

Ferny Grove State High School
Ferny Grove, QLD
11.2020

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Team Leadership
  • Excellent memory
  • Customer Service
  • Multitasking proficiency
  • Retail management experience
  • Telephone skills
  • Data entry
  • Reliability and punctuality
  • Equipment monitoring

Certification


  • Responsible Service of Alcohol
  • Responsible Service of Gambling
  • Certificate 2 in Tourism
  • Certificate 2 in Vocational Skills and Work Pathways

Timeline

Assistant Store Manager

Levis Jeans
01.2025 - Current

Receptionist

Mercedes-Benz
06.2024 - 10.2024

Barista

Gloria Jeans
09.2023 - 01.2025

Cabin Crew Member

Qantas
02.2022 - 04.2024

High School Diploma -

Ferny Grove State High School

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Charli Jamieson