CHARLI JOHNSON

• Partnered across departments to run smooth, professional events and activities. Eg. help organise school holiday activities and big events like Easter.
• Inspected equipment and facilities for signs of wear or damage impacting safety. Eg. completing daily, weekly, monthly building inspections
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Planning events and challenges for residents of club. Eg. Monthly competitions to get residents involved
• Issuing verbal warnings and executing all disciplinary action as needed. Eg. Suspended resident access if breach occurred.
• Dealing promptly with all grievances from both staff and club members. Eg. I have experience dealing with difficult customers
• Providing supervision and training to all new and existing staff
• Building loyalty between clients and club. Eg. Building a working relationship with staff, customers and clients

• Role included, serving customers, intense cleaning and making coffees and fresh food
• I open the store most mornings and work well in a fast-paced environment all on my own.
• Explained beverage preparation and given recommendations if asked

• My role included being trusted to close the store at night, doing cash close (includes counting money and order receipts), making coffees and hot beverages and serving customers
• I am the only crew member besides managers who have been trained to do close, I am trusted in the store to be by myself without managers and I lock the store and clean it completely every night.

• I was the Cafe Manager at Freshtas, and my role included serving customers and making coffees etc.
• I ran their social media on different platforms, and I was trusted to close the store by myself
• I opened the store every morning and got ready for a day of serving customers
• I used the store phone to take customer orders and to order the coffee and treats for the café
• I was in charge of ordering the milk, coffee, and treats weekly.

• Whilst working at McDonald's I earned my role as a Crew Trainer by helping and teacher other employees, working great in a fast-paced environment, multitasking and handling customers and a barista.

• This role included serving customers, running kids' parties cleaning and working in the café by myself
• I had the job as a party host, so I would run activities with the children, meet the parents, organize all the food and do the cake with everyone singing happy birthday
• There was a separate café to the main one inside the play centre and I was working in there by myself a lot of the time, making coffees, making food and crazy super shakes.

• My role included serving customers in store, cleaning, packing up, setting up all the clothes and organizing the clothes
• I also had the privilege to pack orders from the house and organize the stock room.

• During this time working for LJ cleaning my roles included vacuuming, window cleaning, and general house hold deaning duties

High Achievers Program